Discuss

Whirlpool Duet Control Panel

 in

Washer Repair

. "

Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » Whirlpool Duet Control Panel

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 07-27-2010, 11:14 AM
Junior Member
 
Join Date: Jul 2010
Posts: 4
dontno2much is on a distinguished road
Default Whirlpool Duet Control Panel
Model Number: GHW9100LW2   Brand: Whirlpool   Age: 5 - 10 years   

Appliance Parts from AppliancePartPros.com


Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem...it just quit.

A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a "key pad assembly". I'm not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.

$316 is way more than I can afford...can anyone help?


Related Models
Whirlpool GHW9100LW2 AUTOMATIC WASHER
Whirlpool GHW9150PW0 AUTOMATIC WASHER
Whirlpool GHW9150PW1 AUTOMATIC WASHER
Whirlpool GHW9150PW2 AUTOMATIC WASHER
Whirlpool GHW9150PW3 AUTOMATIC WASHER
Whirlpool GHW9150PW4 AUTOMATIC WASHER
Whirlpool GHW9160PW0 AUTOMATIC WASHER
Whirlpool GHW9160PW1 AUTOMATIC WASHER
Whirlpool GHW9160PW2 AUTOMATIC WASHER
Whirlpool GHW9160PW3 AUTOMATIC WASHER
Whirlpool GHW9160PW4 AUTOMATIC WASHER
Whirlpool GHW9200LQ0 WASHER
Whirlpool GHW9200LW0 WASHER
Whirlpool GHW9250ML0 AUTOMATIC WASHER
Whirlpool GHW9250ML1 AUTOMATIC WASHER
Whirlpool GHW9250ML2 AUTOMATIC WASHER
Whirlpool GHW9250MQ0 AUTOMATIC WASHER
Whirlpool GHW9250MQ1 AUTOMATIC WASHER
Whirlpool GHW9250MQ2 AUTOMATIC WASHER
Whirlpool GHW9250MT0 AUTOMATIC WASHER
Whirlpool GHW9250MT1 AUTOMATIC WASHER
Whirlpool GHW9250MT2 AUTOMATIC WASHER
Whirlpool GHW9250MW0 AUTOMATIC WASHER
Whirlpool GHW9250MW1 AUTOMATIC WASHER
Whirlpool GHW9250MW2 AUTOMATIC WASHER
Whirlpool GHW9300PW0 AUTOMATIC WASHER
Whirlpool GHW9300PW1 AUTOMATIC WASHER
Whirlpool GHW9300PW2 AUTOMATIC WASHER
Whirlpool GHW9300PW3 AUTOMATIC WASHER
Whirlpool GHW9300PW4 AUTOMATIC WASHER
Whirlpool GHW9400PL0 AUTOMATIC WASHER
Whirlpool GHW9400PL1 AUTOMATIC WASHER
Whirlpool GHW9400PL2 AUTOMATIC WASHER
Whirlpool GHW9400PL3 AUTOMATIC WASHER
Whirlpool GHW9400PL4 AUTOMATIC WASHER
Whirlpool GHW9400PT0 AUTOMATIC WASHER
Whirlpool GHW9400PT1 AUTOMATIC WASHER
Whirlpool GHW9400PT2 AUTOMATIC WASHER
Whirlpool GHW9400PT3 AUTOMATIC WASHER
Whirlpool GHW9400PT4 AUTOMATIC WASHER
Whirlpool GHW9400PW0 AUTOMATIC WASHER
Whirlpool GHW9400PW1 AUTOMATIC WASHER
Whirlpool GHW9400PW2 AUTOMATIC WASHER
Whirlpool GHW9400PW3 AUTOMATIC WASHER
Whirlpool GHW9400PW4 AUTOMATIC WASHER
Whirlpool GHW9400SU0 AUTOMATIC WASHER
Whirlpool GHW9460PL0 AUTOMATIC WASHER
Whirlpool GHW9460PL1 AUTOMATIC WASHER
Whirlpool GHW9460PL2 AUTOMATIC WASHER
Whirlpool GHW9460PL3 AUTOMATIC WASHER
Whirlpool GHW9460PL4 AUTOMATIC WASHER
Whirlpool GHW9460PW0 AUTOMATIC WASHER
Whirlpool GHW9460PW1 AUTOMATIC WASHER
Whirlpool GHW9460PW2 AUTOMATIC WASHER
Whirlpool GHW9460PW3 AUTOMATIC WASHER
Whirlpool GHW9460PW4 AUTOMATIC WASHER
General Electric GHWP1000M0WW WASHER
General Electric GHWP1000M1WW WASHER
Whirlpool GHWT160JXX0 HOT WATER DISPENSER
Whirlpool GI0FSAXVA00 REFRIGERATOR
Whirlpool GI0FSAXVA01 REFRIGERATOR
Whirlpool GI0FSAXVB00 REFRIGERATOR
Whirlpool GI0FSAXVB01 REFRIGERATOR
Whirlpool GI0FSAXVB02 REFRIGERATOR
Whirlpool GI0FSAXVB03 REFRIGERATOR
Whirlpool GI0FSAXVB04 REFRIGERATOR
Whirlpool GI0FSAXVB05 REFRIGERATOR
Whirlpool GI0FSAXVB06 REFRIGERATOR
Whirlpool GI0FSAXVB07 REFRIGERATOR
Whirlpool GI0FSAXVQ00 REFRIGERATOR
Whirlpool GI0FSAXVQ01 REFRIGERATOR
Whirlpool GI0FSAXVY00 REFRIGERATOR
Whirlpool GI0FSAXVY01 REFRIGERATOR
Whirlpool GI0FSAXVY02 REFRIGERATOR
Whirlpool GI0FSAXVY03 REFRIGERATOR
Whirlpool GI0FSAXVY04 REFRIGERATOR
Whirlpool GI0FSAXVY05 REFRIGERATOR
Whirlpool GI0FSAXVY06 REFRIGERATOR
Whirlpool GI0FSAXVY07 REFRIGERATOR
Whirlpool GI0FSAXVY08 REFRIGERATOR
Whirlpool GI1500PHB0 ICE CUBE MAKER
Whirlpool GI1500PHB2 ICE CUBE MAKER
Whirlpool GI1500PHB3 ICE MAKER - FREESTANDING
Whirlpool GI1500PHB4 ICE CUBE MAKER
Whirlpool GI1500PHB5 ICE CUBE MAKER
Whirlpool GI1500PHB6 ICE CUBE MAKER
Whirlpool GI1500PHB7 ICE CUBE MAKER
Whirlpool GI1500PHB8 ICE CUBE MAKER
Whirlpool GI1500PHW0 ICE CUBE MAKER
Whirlpool GI1500PHW2 ICE CUBE MAKER
Whirlpool GI1500PHW3 ICE MAKER - FREESTANDING
Whirlpool GI1500PHW4 ICE CUBE MAKER
Whirlpool GI1500PHW5 ICE CUBE MAKER
Whirlpool GI1500PHW6 ICE CUBE MAKER
Whirlpool GI1500PHW7 ICE CUBE MAKER
Whirlpool GI1500PHW8 ICE CUBE MAKER
Whirlpool GI1500XHB0 ICE CUBE MAKER
Whirlpool GI1500XHB1 ICE CUBE MAKER
Whirlpool GI1500XHB2 ICE CUBE MAKER
Whirlpool GI1500XHB3 ICE CUBE MAKER
Whirlpool GI1500XHB4 ICE CUBE MAKER
Whirlpool GI1500XHB5 ICE CUBE MAKER
Whirlpool GI1500XHB6 ICE CUBE MAKER
Whirlpool GI1500XHB7 ICE CUBE MAKER
Whirlpool GI1500XHB8 ICE CUBE MAKER
Whirlpool GI1500XHB9 ICE CUBE MAKER
Whirlpool GI1500XHN0 ICE CUBE MAKER
Whirlpool GI1500XHN1 ICE CUBE MAKER
Whirlpool GI1500XHN2 ICE CUBE MAKER
Whirlpool GI1500XHN3 ICE CUBE MAKER
Whirlpool GI1500XHN4 ICE CUBE MAKER
Whirlpool GI1500XHS0 ICE CUBE MAKER
Whirlpool GI1500XHS1 ICE CUBE MAKER
Whirlpool GI1500XHS2 ICE CUBE MAKER
Whirlpool GI1500XHS3 ICE CUBE MAKER
Whirlpool GI1500XHS4 ICE CUBE MAKER
Whirlpool GI1500XHS5 ICE CUBE MAKER
Whirlpool GI1500XHS6 ICE CUBE MAKER
Whirlpool GI1500XHS7 ICE CUBE MAKER
Whirlpool GI1500XHS8 ICE CUBE MAKER
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 07-27-2010, 12:16 PM
Joe / APP Team's Avatar
Senior Expert
 
Join Date: Jul 2010
Posts: 5,004
Joe / APP Team is on a distinguished road
Default

Quote:
Originally Posted by dontno2much View Post
Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem...it just quit.

A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a "key pad assembly". I'm not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.

$316 is way more than I can afford...can anyone help?
Did he say control panel or user interface control ?

I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel).

Or the door switch circuits and wires to the central control board ?

As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection.

My best guess at this point is, you have a loose harness or a inoperative user interface control.

Part number: AP3129636

Part number: AP3129636


You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit.
__________________
Thanks for allowing AppliancePartsPros.com to assist you,

Joe M. APP TEAM



Find Appliance Parts at AppliancePartsPros.com - Largest inventory in the U.S. with 91% of all in-stock orders delivered within 2 business days. Thousands of photos and diagrams make it very easy to find the right part. Enter your appliance model here.
Reply With Quote
  #3 (permalink)  
Old 07-28-2010, 09:34 AM
Junior Member
 
Join Date: Jul 2010
Posts: 4
dontno2much is on a distinguished road
Default

Quote:
Originally Posted by Joe / APP Team View Post
Did he say control panel or user interface control ?

I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel).

Or the door switch circuits and wires to the central control board ?

As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection.

My best guess at this point is, you have a loose harness or a inoperative user interface control.

Part number: AP3129636

Part number: AP3129636


You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit.

He actually called it a "key pad assembly". We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
Reply With Quote
  #4 (permalink)  
Old 07-28-2010, 09:55 AM
Junior Member
 
Join Date: Jul 2010
Posts: 4
dontno2much is on a distinguished road
Default

Regarding post on 07/27/2010

Joe,
He actually called it a "key pad assembly".
We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?

Reply With Quote
  #5 (permalink)  
Old 07-28-2010, 11:00 AM
Junior Member
 
Join Date: Jul 2010
Posts: 4
dontno2much is on a distinguished road
Default

[quote=dontno2much;246565]
Regarding post on 07/27/2010


Joe,
He actually called it a "key pad assembly".
We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
Reply With Quote
  #6 (permalink)  
Old 07-28-2010, 11:34 AM
Joe / APP Team's Avatar
Senior Expert
 
Join Date: Jul 2010
Posts: 5,004
Joe / APP Team is on a distinguished road
Default

Quote:
Originally Posted by dontno2much View Post
He actually called it a "key pad assembly". We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
I can understand your reluctance to call him back.

The part that I attached to my reply is the part to start with(User Interface),if you need a part at all.

As I mentioned , you may have a loose connection at the central control board from the user interface. Check or try that first.

I have attached a web sight that will give you access to the service manual (service pointers) and wiring and technical information(tech sheets wiring diagrams). this could be handy while working on the unit.

http://servicematters.com/docs/doc_main.htm
__________________
Thanks for allowing AppliancePartsPros.com to assist you,

Joe M. APP TEAM



Find Appliance Parts at AppliancePartsPros.com - Largest inventory in the U.S. with 91% of all in-stock orders delivered within 2 business days. Thousands of photos and diagrams make it very easy to find the right part. Enter your appliance model here.
Reply With Quote
  #7 (permalink)  
Old 07-29-2010, 03:54 AM
Senior Expert
APP Volunteer
 
Join Date: Sep 2007
Location: State College, Pa.
Posts: 9,520
richappy is a name known to all
Default

Does the display show anything, should display washer run time when you hit the power, then start button.
__________________
-
Reply With Quote
  #8 (permalink)  
Old 08-09-2010, 01:37 AM
Junior Member
 
Join Date: Jul 2010
Posts: 4
cheddardip is on a distinguished road
Default

have you resolved this? I'm having the same issue. I've had the ccu test and that semms to be ok
Reply With Quote
  #9 (permalink)  
Old 04-10-2011, 10:55 AM
Junior Member
 
Join Date: Apr 2011
Posts: 1
Ramirez is on a distinguished road
Default Same problem - only light on is "control lock"

I'm having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely "F somthing". Now there's no code the only light on is "control lock"
Help please
Reply With Quote
  #10 (permalink)  
Old 04-11-2011, 07:29 AM
Joe / APP Team's Avatar
Senior Expert
 
Join Date: Jul 2010
Posts: 5,004
Joe / APP Team is on a distinguished road
Default

Quote:
Originally Posted by Ramirez View Post
I'm having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely "F somthing". Now there's no code the only light on is "control lock"
Help please
Ramirez,

Did you attempt to unlock the control ?

Locking controls
The Control Lock prevents unintended use of the washer. You
can also use the control lock feature to prevent unintended cycle
or option changes during a cycle. When CONTROL LOCKED is
lit, all buttons are disabled except for PAUSE/CANCEL and
START. You can lock the controls while the washer is operating.
To lock the controls
Select and hold END OF CYCLE SIGNAL for 3 seconds.
The CONTROL LOCKED status light glows.
To unlock the controls
Select and hold END OF CYCLE SIGNAL for 3 seconds until the
CONTROL LOCKED status light turns off.

If you program the control, into the diagnostic, cycle test mode, the first thing to appear will be your diagnostic codes, write them down, so we have an idea of possible problems.

The control must be in the OFF state before pressing the touch-pad sequence to start the test.

Starting the test mode
Close the door. Press the Control On button. Select the DRAIN/SPIN cycle.
Select NO SPIN by pressing the SPIN SELECT button, as needed. Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display.
NOTE:
If Model does not have PREWASH Mode as an option, press RINSE/HOLD.
If the Starting procedure fails, push PAUSE/CANCEL button. Then repeat the starting sequence.

Test Program Control during Execution
To advance to the next step of the test procedure, push Prewash Option button two (2) times.

If you cannot program the test mode, you'll need to consider a new User Interface, or a problem in one of the button mechanisms.

[AP3129636]

Thanks,

__________________
Thanks for allowing AppliancePartsPros.com to assist you,

Joe M. APP TEAM



Find Appliance Parts at AppliancePartsPros.com - Largest inventory in the U.S. with 91% of all in-stock orders delivered within 2 business days. Thousands of photos and diagrams make it very easy to find the right part. Enter your appliance model here.
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Duet control panel gail allen Washer Repair 1 02-15-2010 11:44 AM
Whirlpool Duet Sport Control Panel Whirlfool Dryer Repair 1 08-07-2009 07:27 AM
Kenmore HE4t (Whirlpool Duet) washer control panel shows sahed lines WJerry Washer Repair 0 02-28-2009 03:14 PM
how to get control panel off of whirlpool duet washer danica Washer Repair 1 12-08-2008 11:32 AM
Control panel duet washing machine stevez Washer Repair 0 05-09-2008 11:37 AM



All times are GMT -7. The time now is 09:01 PM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17