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Search: Posts Made By: Jeff / APP Team
Forum: Refrigerator & Freezer Repair 08-14-2014, 08:09 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
You will need to remove the drawer, baskets,...

You will need to remove the drawer, baskets, icemaker, fan cover, thermistor cover in the upper right corner, and then the back wall. Once all is removed, you can access and clean out the drain under...
Forum: Refrigerator & Freezer Repair 08-14-2014, 08:01 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
It will not clear up on it's own. If the drain is...

It will not clear up on it's own. If the drain is clogged, it will need to be cleaned out. And looking at the photos, it looks like it needs to be cleaned out.
Forum: Refrigerator & Freezer Repair 08-14-2014, 07:58 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
It does look like the drain is clogged. Give it a...

It does look like the drain is clogged. Give it a day or 2 and see if the water comes back. Then you will know for sure that it needs to be cleaned out.
Forum: Refrigerator & Freezer Repair 08-14-2014, 05:19 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
You will need to remove the drawer.

You will need to remove the drawer.
Forum: Microwave Repair 07-28-2014, 08:16 AM
Replies: 3
Views: 1,890
Posted By Jeff / APP Team
There is a T.C.O before the filter board. Test...

There is a T.C.O before the filter board. Test for power tot he filter board, and if it is not there, you will need to test the T.C.O. Let me know if you need more help! Thanks.
Forum: Washer Repair 02-11-2014, 08:08 AM
Replies: 1
Views: 437
Posted By Jeff / APP Team
You need to check and see if the motor bracket is...

You need to check and see if the motor bracket is banging on the base of the unit. If so, you will need to replace the top apron on the unit. These had an issue with bending and sagging and rubbing...
Forum: Dryer Repair 01-10-2014, 10:21 AM
Replies: 17
Views: 18,301
Posted By Jeff / APP Team
Post a question under the Question and Answers...

Post a question under the Question and Answers section on this part page. Include your email and I will send you some information to help you on this model. Thanks.

AP4201716
Forum: Dryer Repair 01-10-2014, 09:14 AM
Replies: 17
Views: 18,301
Posted By Jeff / APP Team
It needs 240 VAC to heat and an extension cord is...

It needs 240 VAC to heat and an extension cord is 120 VAC. It is not going to heat with 120 VAC, but it will run.
Forum: Dryer Repair 01-10-2014, 08:15 AM
Replies: 17
Views: 18,301
Posted By Jeff / APP Team
Ok, then you are either dropping ground, or the...

Ok, then you are either dropping ground, or the element is bad, but testing good. If the voltage is there, it should heat.
Forum: Dryer Repair 01-09-2014, 08:09 AM
Replies: 17
Views: 18,301
Posted By Jeff / APP Team
There is some thermostats that if bad, will...

There is some thermostats that if bad, will prevent the heater from working. If you access the heater, you have 2 wires coming to it. Unplug both wires from the heater, and make sure they are not...
Forum: Dryer Repair 01-09-2014, 05:20 AM
Replies: 17
Views: 18,301
Posted By Jeff / APP Team
Hello Steve. No, you will measure for 120 volts...

Hello Steve. No, you will measure for 120 volts from the relay and the other 120 is from the motor. This gives you your 240 volts at the heater when you measure across both heater wires.
Forum: Refrigerator & Freezer Repair 08-06-2013, 05:48 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
Remove the door and the basket from the freezer...

Remove the door and the basket from the freezer by pressing on the locking tabs in the photo you provided.
Press the tabs and remove the glides out of the freezer.
Remove either the left or right...
Forum: Refrigerator & Freezer Repair 08-05-2013, 10:21 AM
Replies: 27
Views: 18,817
Posted By Jeff / APP Team
Hello Jessica. Yes, it could be the same issue....

Hello Jessica. Yes, it could be the same issue. Try the method above and see if it resolves your issue. Thanks!!
Forum: Refrigerator & Freezer Repair 07-09-2013, 06:31 AM
Replies: 1
Views: 542
Posted By Jeff / APP Team
You need to try the dispenser and see if there is...

You need to try the dispenser and see if there is water coming out there. If not, the tank may be frozen or the filter may be bad. If all is good in the dispenser, then you will test for power to the...
Forum: Refrigerator & Freezer Repair 06-21-2013, 05:23 AM
Replies: 10
Views: 1,621
Posted By Jeff / APP Team
If it were me repairing the unit, I would order...

If it were me repairing the unit, I would order the damper assembly. [PART]AP4253513
Forum: Refrigerator & Freezer Repair 06-18-2013, 07:05 AM
Replies: 10
Views: 1,621
Posted By Jeff / APP Team
There should not be a need to blow these out....

There should not be a need to blow these out. Usually on service calls, I will find cheese slices or lids, something small, blocking these openings and preventing air flow inside the cabinet. Let me...
Forum: Refrigerator & Freezer Repair 06-18-2013, 06:56 AM
Replies: 10
Views: 1,621
Posted By Jeff / APP Team
Based on the information you provided, it almost...

Based on the information you provided, it almost sounds as if there is an air flow issue. Check the return behind the drawers in the bottom of the fresh food and the freezer section for blockage....
Forum: Refrigerator & Freezer Repair 06-18-2013, 05:44 AM
Replies: 10
Views: 1,621
Posted By Jeff / APP Team
Refrigerator Temperature Control 1. Remove...

Refrigerator Temperature Control
1. Remove control knobs (nonelectronic models).
2. Loosen bracket on bottom left of cover to allow
cover to be rotated forward.
3. Pull bottom of cover out until it...
Forum: Dryer Repair 02-20-2013, 09:56 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
No Problem! Glad we could help!!

No Problem! Glad we could help!!
Forum: Dryer Repair 02-20-2013, 09:53 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
The only part in the console is the touch pad. It...

The only part in the console is the touch pad. It is working because when you press start, the unit starts. It can not cause the power failure code as well. You need to replace the board.
Forum: Dryer Repair 02-20-2013, 09:25 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
No, the console is a separate part from the...

No, the console is a separate part from the control board. AP4028918
AP4043119
Forum: Dryer Repair 02-20-2013, 05:29 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
You will need the control board. AP4043119

You will need the control board. AP4043119
Forum: Dishwasher Repair 02-19-2013, 09:35 AM
Replies: 11
Views: 25,846
Posted By Jeff / APP Team
Usually this is caused by moisture getting on the...

Usually this is caused by moisture getting on the ribbon cable. Make sure your vent on the unit is not under the counter to where the moisture will be retained in the control panel and make sure the...
Forum: Dryer Repair 02-19-2013, 09:05 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
The issue is you are getting a power failure...

The issue is you are getting a power failure message. This would have nothing to do with the start button. It has to do with the control board breaking down. Once the board is warm, the relay is...
Forum: Dryer Repair 02-19-2013, 07:54 AM
Replies: 11
Views: 2,632
Posted By Jeff / APP Team
Check and make sure there are no loose...

Check and make sure there are no loose connections on the unit. If none is found, then based on the information you provided, you will need to order and replace the main control board in the unit....
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