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Thermostat replaced - Fridge still not cold?

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We noticed our refrigerator was not cooling and freezer not freezing. Just missed our warranty by 1 month!! Called Sears,

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Old 05-28-2010, 07:23 PM
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Default Thermostat replaced - Fridge still not cold?
Model Number: 253-   Brand: Kenmore   Age: 1 - 5 years   

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We noticed our refrigerator was not cooling and freezer not freezing. Just missed our warranty by 1 month!! Called Sears, they sent out a tech who said we needed a new thermostat that of course sears would not cover! So he replaced it, told us to keep it unplugged for a few hours then plug it back in and we should be good! Nope! Today it is still not cold and freezer is not freezing ice. We are now letting it defrost again, is there anything else we should be trying?l


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  #2 (permalink)  
Old 05-29-2010, 04:16 AM
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A complete model number may help others help you.

Which thermostat, most units have two?
The main temperature control thermostat and the defrost thermostat.

Do not understand why you are letting it defrost???
If it is not working then you should not have any frost.

After a manual defrost the unit should work OK until the evaporator coils heavily ice/frost up again, usually a couple days.

Check to make sure the fans and compressor are running.
If not the unit may be stuck in a defrost cycle.
The tech may have forced a defrost and the timer is not advancing out of defrost in which case it is toast.

Also do not understand why the Sears tech said to leave it for a couple hours before trying the unit.
If the problem was the temperature control thermostat, then it should do it's job right away.
If it was the defrost thermostat then they were letting it go through a manual defrost. If this was the case it indicates that there was ice in the freezer section and they could have frozen the thermostat, forced a defrost and checked that the defrost heater came on. If not then either the heater or the defrost timer is toast.
Note that there is a possibility that you had 2 problems. The defrost thermostat was shot but also the timer or the heater is shot.
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Old 05-29-2010, 07:50 AM
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The thermostat replaced was a defrost thermostat . We left the fridge off all night, plugged back in this morning and waiting to see if it cools.. so far nothing! On the phone for 90 minutes with Sears to ge them to come back out. I never saw any type of "frost" that needed to be "defrosted" so I have no idea why he told us to keep it turned off?? That's what I'm trying figure out??
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Old 05-29-2010, 09:30 AM
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Are the compressor and the fans running?

If not you may be stuck in a defrost cycle.

If the compressor is running (warm and vibrating) and there is no cooling at the freezer's evaporator coils, then either the compressor is toast or you are out of freon.
In either case it is an expensive repair and often makes more sense to put the dollars into a new unit.
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Old 05-30-2010, 02:51 PM
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Fan, heater and motor all running. Neither the fridge or the freezer is getting cold. We were charged $210 for the service call and to replace a $15 part and nothing is working. Is there anything else we can try? Right after the tech left the freezer started to get cold but within a couple of hours it was warming again...
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Old 05-30-2010, 03:12 PM
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Note - The freezer started to get cold after we plugged it back in a few hours after the tech left as he instructed us to do. It then started warmng again... ice never did freeze??
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Old 05-31-2010, 05:11 AM
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Fan, heater and motor all running.
Something very weird here as the fans and compressor should be off it the heater is on.

Here are a couple good sites with basic fridge repair info perhaps they will help you troubleshoot this.
http://www.applianceaid.com/frig.html
Refrigerator Repair Guide: How To Fix a Refrigerator - ACME HOW TO.com
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