[Searcher]

Ever since we've had this Samsung refrigerator (owned for 2 years), we heard strange popping and cracking sounds at various times of the day and night. While it was under warranty, I contacted Samsung and was told that the noises were normal and would subside over time. They never did. However, during the past couple of weeks, the loud popping sounds have gotten much worse, yet the frig cools fine and no other problems have been noted. I searched all over the internet for an explanation and I found that many people have the identical popping noise issue with different Samsung models. And many repair techs have thought that the problem lies with the ice dispenser - but my model doesn't have an ice dispenser. Since the very loud popping sound is recent, I believe something new is happening and would like to fix the problem before whatever is going wrong goes completely bad. Does anyone have any recommendations?

[Not Happy]

I purchased a Samsung Fridge Aug 2010 at first the fridge was running well but then 3 months down the track it started to make popping noises, crackling and little explosion like noises. In the beginning I heard it only at night like a tap tap tap but as time went on it became louder and more frequent.

I have had the technician come out and put a report to Samsung but they didn't seem to call me back so after two weeks of me calling them every second day they wanted me to record the popping noises.

I did explain however that woudl be difficult to do as it pops often but unexpectadely. I don't know what the out-come will be but I'm NOT HAPPY because it's very annoying that it pops all day long. I can hear it now as we speak it does this all day long.

Does anyone know what it is and why is it that Samsung aren't helpful?

Thanking you
Not Happy

[Searcher]

Since my previous post, nothing has changed at all. The popping sounds continue and I have absolutely no faith in Samsung in acknowledging nor fixing the problem. Seems that the popping sounds are inconsistent, that is, sometimes louder and more frequent than other times. But regardless, the sounds should not be and Samsung should repair the problem. Based upon my unhappy experience with our Samsung refrigerator, and others having the same issue, and the lackadaisical customer support, I would never purchase a Samsung product ever again. I like the appearance of Samsung products and their exterior functions, but not their customer support. Lastly, about 14 months after we had the refrigerator, and it being out-of-warranty, we noticed that the unit would stop working. Upon unplugging and re-plugging the power cord, we found that the unit would start again. Ultimately, we had the unit repaired and was advised that the two thermostats needed replacement. In the 40 years I've owned a refrigerator, this is the first time I've ever had to repair one; another reason I would never purchase a Samsung product again. I personally thing the company has become too large to support their products properly

[goldieom]

Originally Posted by Searcher

Ever since we've had this Samsung refrigerator (owned for 2 years), we heard strange popping and cracking sounds at various times of the day and night. While it was under warranty, I contacted Samsung and was told that the noises were normal and would subside over time. They never did. However, during the past couple of weeks, the loud popping sounds have gotten much worse, yet the frig cools fine and no other problems have been noted. I searched all over the internet for an explanation and I found that many people have the identical popping noise issue with different Samsung models. And many repair techs have thought that the problem lies with the ice dispenser - but my model doesn't have an ice dispenser. Since the very loud popping sound is recent, I believe something new is happening and would like to fix the problem before whatever is going wrong goes completely bad. Does anyone have any recommendations?

Hi I do not know what the problem is but I think I have the same problem . My fridge is a Samsung made in April 2011. I bought in about late April of 2012. and about 6 months later it started and still does make a popping noise . Sometimes after a pop noise I hear what sounds like ice rumble maybe 2 rumbles very short like ice cubes rolling around . I have never hooked water up to it and never turned on the ice maker . Of course I cant find my receipt and Samsung or the store L-ws where we bought it from will help. I know I should have kept better track of the receipt although the store said it will all ways be on file if they scan my card . Well it isn't the more I research this I wonder if I will just have to live with it .
our model # is RF217ACRS . Hopefully these will just last a long time .
Good luck and if you ever find a cure will you please post it as I sure will.