Discuss

GE Side-by-side Cooling Problem

 in

Refrigerator & Freezer Repair

. "

Hi there, I've spent many interesting hours browsing through this forum - thanks much to those who have been so

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Refrigerator & Freezer Repair » GE Side-by-side Cooling Problem

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 03-01-2010, 02:59 PM
Junior Member
 
Join Date: Feb 2010
Posts: 4
hansen.gk is on a distinguished road
Default GE Side-by-side Cooling Problem
Model Number: PSS26PSTA SS   Brand: GE   Age: 1 - 5 years   

Appliance Parts from AppliancePartPros.com


Hi there,

I've spent many interesting hours browsing through this forum - thanks much to those who have been so helpful with your replies.

I'm having a problem with my GE Profile side-by-side refrig/freezer. It seems that my problem is a common one--the temperature is fluctuating and generally is too warm--however I've run into problems when trying to apply the troubleshooting advice that has been given in response to previous posts.

First, here's what I'm seeing:
-The freezer is set at 0 deg. F but I've observed actual temps varying between 2 - 35 F.
-I have on a few occasions seen the infamous "ice stalactite" hanging from the icemaker tray, presumably caused by ice melting at higher temps and then re-freezing when the temp dips again.
-Refrigerator is set at 37 F but actual temps vary from 38 - 50 F.
-The compressor and fans seem to be running properly.
-There is a speckling of ice-spots on the back wall of the freezer.
-The model number is PSS26PSTA SS, serial number GL413131.

According to many a helpful previous post, the thing to do now is to remove the cover from the back wall of the freezer, check for frost/ice build-up on the coils, and test the various components located there. However, I've been unable to figure out how to get the cover off! There is a plastic piece toward the bottom of the back wall--a "duct extender" if I'm reading the schematic correctly--that has resisted my every effort to remove it, and the hardware from the sliding drawers that is affixed to the side walls appears to be in the way (would I need to remove all of those?) All in all it has proven to be much more difficult to remove that panel than I anticipated and I'm afraid I'll break something if I try any harder.

It seems that the culprit in cases like this is very often the control board. I removed the board and inspected it for scorch-marks - there aren't any signs of damage. Under the circumstances, would it be reasonable to order a replacement board and see if that fixes it? I'd prefer not to call a repairman if I can help it, for budgetary reasons, but I've been known to be penny-wise and pound-foolish.

Many, MANY thanks for any advice...


Related Models
General Electric PSS26PSTASS Refrigerator
General Electric PSS26PSTBSS Refrigerator
General Electric PSS26PSWASS REFRIGERATOR W SERIES
General Electric PSS26PSWCSS REFRIGERATOR W SERIES
General Electric PSS26SGPASS Refrigerator
General Electric PSS26SGRASS Refrigerator
General Electric PSS26SGRBSS Refrigerator
General Electric PSS26SGRCSS Refrigerator
General Electric PSS26SGRDSS Refrigerator
General Electric PSS26SGRESS Refrigerator
General Electric PSS26SHPASS Refrigerator
General Electric PSS26SHRASS Refrigerator
General Electric PSS26SHRCSS Refrigerator
General Electric PSS26SHRDSS Refrigerator
General Electric PSS26SHRESS Refrigerator
General Electric PSS26SHTASS Refrigerator
General Electric PSS26SHTBSS Refrigerator
General Electric PSS26SHTCSS Refrigerator
General Electric PSS26SHTDSS Refrigerator
General Electric PSS26SHTESS Refrigerator
General Electric PSS26SHTGSS REFRIGERATOR T SERIES
General Electric PSS26SHTHSS REFRIGERATOR T SERIES
General Electric PSS26SHTISS REFRIGERATOR T SERIES
General Electric PSS27MGMABB Refrigerator
General Electric PSS27MGMACC Refrigerator
General Electric PSS27MGMAWW Refrigerator
General Electric PSS27MGMBBB Refrigerator
General Electric PSS27MGMBCC Refrigerator
General Electric PSS27MGMBWW Refrigerator
General Electric PSS27MGNABB Refrigerator
General Electric PSS27MGNACC Refrigerator
General Electric PSS27MGNAWW Refrigerator
General Electric PSS27NGMAAA Refrigerator
General Electric PSS27NGMABB Refrigerator
General Electric PSS27NGMACC Refrigerator
General Electric PSS27NGMAWW Refrigerator
General Electric PSS27NGMBAA Refrigerator
General Electric PSS27NGMBBB Refrigerator
General Electric PSS27NGMBCC Refrigerator
General Electric PSS27NGMBWW Refrigerator
General Electric PSS27NGMCBB Refrigerator
General Electric PSS27NGMCCC Refrigerator
General Electric PSS27NGMCWW Refrigerator
General Electric PSS27NGMDBB Refrigerator
General Electric PSS27NGMDCC Refrigerator
General Electric PSS27NGMDWW Refrigerator
General Electric PSS27NGNABB Refrigerator
General Electric PSS27NGNACC Refrigerator
General Electric PSS27NGNAWW Refrigerator
General Electric PSS27NGPABB Refrigerator
General Electric PSS27NGPACC Refrigerator
General Electric PSS27NGPAWW Refrigerator
General Electric PSS27NGPBBB Refrigerator
General Electric PSS27NGPBCC Refrigerator
General Electric PSS27NGPBWW Refrigerator
General Electric PSS27NGPCBB Refrigerator
General Electric PSS27NGPCCC Refrigerator
General Electric PSS27NGPCWW Refrigerator
General Electric PSS27NGSBBB Refrigerator
General Electric PSS27NGSBCC Refrigerator
General Electric PSS27NGSBWW Refrigerator
General Electric PSS27NGSCBB Refrigerator
General Electric PSS27NGSCCC Refrigerator
General Electric PSS27NGSCWW Refrigerator
General Electric PSS27NHMABB Refrigerator
General Electric PSS27NHMACC Refrigerator
General Electric PSS27NHMAWW Refrigerator
General Electric PSS27NHMBBB Refrigerator
General Electric PSS27NHMBCC Refrigerator
General Electric PSS27NHMBWW Refrigerator
General Electric PSS27NHMCBB Refrigerator
General Electric PSS27NHMCCC Refrigerator
General Electric PSS27NHMCWW Refrigerator
General Electric PSS27NHMDBB Refrigerator
General Electric PSS27NHMDCC Refrigerator
General Electric PSS27NHMDWW Refrigerator
General Electric PSS27NHNABB Refrigerator
General Electric PSS27NHNACC Refrigerator
General Electric PSS27NHNAWW Refrigerator
General Electric PSS27NSTASS Refrigerator
General Electric PSS27NSTCSS Refrigerator
General Electric PSS27NSTGSS REFRIGERATOR T SERIES
General Electric PSS27SGMABS Refrigerator
General Electric PSS27SGMBBS Refrigerator
General Electric PSS27SGMCBS Refrigerator
General Electric PSS27SGMDBS Refrigerator
General Electric PSS27SGNABS Refrigerator
General Electric PSS27SGPASS Refrigerator
General Electric PSS27SGRASS Refrigerator
General Electric PSS27SGRCSS Refrigerator
General Electric PSS27SGRDSS Refrigerator
General Electric PSS27SGRESS Refrigerator
General Electric PSS27SHMABS Refrigerator
General Electric PSS27SHMBBS Refrigerator
General Electric PSS27SHMCBS Refrigerator
General Electric PSS27SHMDBS Refrigerator
General Electric PSS27SHNABS Refrigerator
General Electric PSS29MGMABB Refrigerator
General Electric PSS29MGMACC Refrigerator
General Electric PSS29MGMAWW Refrigerator
General Electric PSS29MGMBBB Refrigerator
General Electric PSS29MGMBCC Refrigerator
General Electric PSS29MGMBWW Refrigerator
General Electric PSS29MGNABB Refrigerator
General Electric PSS29MGNACC Refrigerator
General Electric PSS29MGNAWW Refrigerator
General Electric PSS29NGMABB Refrigerator
General Electric PSS29NGMACC Refrigerator
General Electric PSS29NGMAWW Refrigerator
General Electric PSS29NGMBBB Refrigerator
General Electric PSS29NGMBCC Refrigerator
General Electric PSS29NGMBWW Refrigerator
General Electric PSS29NGMCBB Refrigerator
General Electric PSS29NGMCCC Refrigerator
General Electric PSS29NGMCWW Refrigerator
General Electric PSS29NGMDBB Refrigerator
General Electric PSS29NGMDCC Refrigerator
General Electric PSS29NGMDWW Refrigerator
General Electric PSS29NGNABB Refrigerator
General Electric PSS29NGNACC Refrigerator
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 03-01-2010, 05:32 PM
Gene's Avatar
Senior Expert
APP Volunteer
 
Join Date: Jul 2007
Location: Orange County, California
Posts: 27,454
Gene has a brilliant futureGene has a brilliant future
Default

Remove the rear cover and check how the condenser fan works. Make sure the condenser coils are clean.

If there is nothing wrong, then the problem very likely is with the sealed system. It has 5 years warranty and you have to call GE for service.

Here are the breakdown diagrams and Replacement parts for General Electric PSS26PSTASS Refrigerator | AppliancePartsPros.com

Gene.
__________________
Appliance Repair Expert in Orange County, California.

Order Appliance Parts with 365-Day Hassle Free Return Policy - AppliancePartsPros.com
Reply With Quote
  #3 (permalink)  
Old 03-01-2010, 07:42 PM
Junior Member
 
Join Date: Feb 2010
Posts: 4
hansen.gk is on a distinguished road
Default

Hi Gene,

Thanks for your feedback. I checked the condenser - the fan is spinning smoothly, and the coil was covered in a modest amount of dust. I cleaned the coil with a shop vac but the temperature problems persist.

Out of curiosity, why do you suspect the sealed system instead of a control board or something else?

Again, thanks very much for your help..
Greg
Reply With Quote
  #4 (permalink)  
Old 03-02-2010, 04:28 AM
Senior Expert
APP Volunteer
 
Join Date: Sep 2007
Location: State College, Pa.
Posts: 9,586
richappy is a splendid one to behold
Default

You probably have an intermittant problem like bad solder connections on the back of the motherboard in the back, or intermittant thermisters.
Pull the motherboard and check around the power relay solder connections on the back.
If ok, the next time it fails, check the condenser and evaporator fans for temporary failure.
__________________
-
Reply With Quote
  #5 (permalink)  
Old 03-03-2010, 02:27 PM
Gene's Avatar
Senior Expert
APP Volunteer
 
Join Date: Jul 2007
Location: Orange County, California
Posts: 27,454
Gene has a brilliant futureGene has a brilliant future
Default

Greg,

Your refrigerator is very different with most others because it has evaporators in both compartments. There is one compressor with 3-way valve on the back, but the rest of the cooling (sealed) system is divided in two separate parts. There are separate fans and thermistors in each compartment.

The problem you described is the same for both of them and it is also intermittent (much harder to diagnose). I do not believe that all thermistors and fans have gone bad together.

Visual check for the main control board (as advised by richappy) is a good idea. If you would like, you can even replace it before calling GE, but this part becomes nonreturnable as soon as you install it.

If there is nothing wrong with the main board, then very likely there is a problem with the compressor or 3-way valve and it has to be tested with pressure gages.

Gene.
__________________
Appliance Repair Expert in Orange County, California.

Order Appliance Parts with 365-Day Hassle Free Return Policy - AppliancePartsPros.com
Reply With Quote
  #6 (permalink)  
Old 03-03-2010, 02:38 PM
Junior Member
 
Join Date: Feb 2010
Posts: 4
hansen.gk is on a distinguished road
Default

Solid advice guys, thanks!

I decided to call in the cavalry on this one. The tech is coming over tomorrow. I will post the results here for the benefit of future answer-seekers...
Reply With Quote
  #7 (permalink)  
Old 12-29-2010, 12:20 AM
Junior Member
 
Join Date: Dec 2010
Posts: 2
duramaxfanatic1 is on a distinguished road
Default

hey man what did it end up being?
Reply With Quote
  #8 (permalink)  
Old 12-29-2010, 04:26 PM
Junior Member
 
Join Date: Feb 2010
Posts: 4
hansen.gk is on a distinguished road
Default

Quote:
Originally Posted by duramaxfanatic1 View Post
hey man what did it end up being?
Heh, I forgot to post the results...

A tech came over and ran a bunch of tests, then left a temperature data-gathering device in the refrigerator for a couple of weeks. I think he ended up replacing the temperature sensors on both sides of the unit and we haven't had a problem since. But I'll double-check the repair paperwork tonight and post any specifics I can find.
Reply With Quote
  #9 (permalink)  
Old 12-29-2010, 05:45 PM
Junior Member
 
Join Date: Dec 2010
Posts: 2
duramaxfanatic1 is on a distinguished road
Default

ok thanks man let me know how much it ended up costing too
Reply With Quote
  #10 (permalink)  
Old 01-01-2011, 11:23 AM
Junior Member
 
Join Date: Jan 2011
Posts: 1
more2711 is on a distinguished road
Default

Was this repair covered under the GE warranty? How much did it end up costing you?
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Whirpool side by side no cooling - switch relay likely - need help dalmobile Refrigerator & Freezer Repair 4 02-15-2009 12:16 PM
side by side frididaire problem cooling schootzi Refrigerator & Freezer Repair 1 12-07-2008 02:25 PM
Frigidaire side by side refridgerator and freezer not cooling. deggling Refrigerator & Freezer Repair 1 09-30-2008 08:56 PM
side by side ice and water in door not cooling or freezing Anna1441 Refrigerator & Freezer Repair 0 06-26-2008 07:11 AM
side by side refrigerator stopped cooling and freezing bbcowboy Refrigerator & Freezer Repair 3 03-21-2008 06:02 PM



All times are GMT -7. The time now is 01:21 PM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17