[jaxson0191]

smelled a burning smell from behind side-by-side refrigerator last night. this afternoon became aware that it is not producing cold. lights are on, but everything is thawing and warming up on both sides, freezer and refrigerator...help!

[glen65]

Can you hear the unit running, or is it shut down?

[jaxson0191]

no, it is not running at all.

[jaxson0191]

no, it is not running at all... the lights are on, but everything has warmed up and there is no sound at all.

[glen65]

From your description one of the things that comes to mind
is that the unit shut off and went into its defrost cycle
but never came back on. The questions I need to ask is
do you have any experience doing electrical troubleshooting
or testing? Do you know how to use a volt/ohm meter?

[parvizteymouri]

My 1.5 year old Samsung Side-By-Side Refrigerator started flashing the temperature in the frig yesterday. It is now showing about 60 degrees in the refrigerator and -10 in the freezer. It shout be 38 and -4. I have run the systems self tests 6 times. Only once did it report that the Condenser-fan had a error, but the fan was running. I unplugged it for 10 minutes, waited for the C-fan to start (about 5 minutes) and then did the self test again - no errors.

This side-by-side features TWO cooling systems (evaporator in Freezer and refrigerator) and are cooled separately. It has fan motors for the condensor, frig, and freezer and 7 thermistor sensors.

Any suggestions on what parts I should replace since it doesn't move cold air from the freezer the the frig with a damper like most side-by-sides?

Thermistor (Freezer)
Thermistor (Freezer/evaporator)
Thermistor (Frig)
Thermistor (Frig/evaporator)
Thermistor (Ambient)
Thermistor (Frig Cool Select Zone)
Thermistor (IceMaker)
Bimetal sensor

Fan-Motor (Condenser)
Fan-Motor (Frig)
Fan-Motor (Freezer)

One last note - The display panel shows 60-64 degrees, but the temp is 5-10 degrees lower in the frig (colder at bottom) and the freezer as well.

Any help would be greatly appreciated!