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Some areas of refrigerator freezing food

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I've noticed ice and some frozen food in the refrigerator section. What do you think is causing the issue? I

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  #1 (permalink)  
Old 10-06-2018, 09:05 AM
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Default Some areas of refrigerator freezing food
Model Number: wrt318fzdw01   Brand: Whirlpool   Age: 1 - 5 years   

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I've noticed ice and some frozen food in the refrigerator section. What do you think is causing the issue?

I found a similar question and the response by appliance parts pros was that it may be the control box. For some reason, it was posted under a filter drier.

https://www.appliancepartspros.com/a...on-215545.html


What is the procedure to testing this part?


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  #2 (permalink)  
Old 10-06-2018, 02:12 PM
ohm ohm is offline
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Here is some information.
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Old 10-06-2018, 02:38 PM
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Thanks!

I appreciate the information. Do you know if Whirlpool will cover the part since there is a technical service pointer on it? I believe the refrigerator is around 2 years old, so it is likely out of the regular warranty.
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Old 10-06-2018, 02:44 PM
ohm ohm is offline
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Sometimes I see up to 11 service pointers on appliance. looks like that part is not that expense.Part number: W10884375

Part number: W10884375

I don't think they will cover it.
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Old 10-06-2018, 02:55 PM
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thanks for the info
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Old 10-08-2018, 09:39 PM
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Quote:
Originally Posted by ohm View Post
Sometimes I see up to 11 service pointers on appliance. looks like that part is not that expense.Part number: W10884375

Part number: W10884375

I don't think they will cover it.

I tried online chat and calling whirlpool, since I read some people had success with TSP repairs after warranty. Most say that it takes 4 or 5 calls to get a rep to do it or find one that knows how to.

The most they would do is cover the part for me, but I would have to pay for the service call and labor. That would be more than just buying the part.

I'm an HVAC contractor, but I think they require a whirlpool dealer or authorized dealer to do the work. I just tried the homeowner line. I wasn't sure if there was a line for commercial users.

I appreciate the help. Thanks for taking the time to look up the information.
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Old 10-09-2018, 09:16 AM
ohm ohm is offline
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No problem let me know how it goes.PS even these service pointers can lead you to what is maybe your problem as you know you don't know that's the case until you install the part!45 years in the business.
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Old 10-09-2018, 12:06 PM
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thanks for information
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