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Loud intermittent sound from Kitchen Aid Refrigerator

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Recently our 2-year-old (but out of warranty) Kitchen Aid fridge began making a loud but intermittent sound. We can hear

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Old 04-18-2018, 10:01 AM
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Default Loud intermittent sound from Kitchen Aid Refrigerator
Model Number: KRFC302ESS00   Brand: Kitchen Aid   Age: 1 - 5 years   

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Recently our 2-year-old (but out of warranty) Kitchen Aid fridge began making a loud but intermittent sound. We can hear this sound when in the other room and will normally last 30-60 seconds and then go away completely.

It started making this sound infrequently (once a day or so) and it would last 10-15 seconds, but has recently been happening more often (multiple times a day) and has been getting louder in addition to lasting longer.

Here is a video of the sound its making:

https://youtu.be/rS4bSMKd8LM

Called KA who referred us to their service company who came out and diagnoses the issue as a "normal sound from the damper" and said there was nothing to be done to fix the sound. Then they charged $118 for their time.

As this didn't happen when the fridge was new and has been getting worse I tend to disagree with their diagnosis but would love additional options before I go other routes (including reaching out to Kitchen Aid again).

Any help or opinions is much appreciated.


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  #2 (permalink)  
Old 04-19-2018, 08:57 AM
ohm ohm is offline
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Default

Change the damper assembly.This is the part number.Part number: W10594329

Part number: W10594329
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