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I have a Samsung french door refrigerator (RF4289HARS) and I was having a light issue in the fridge section. A

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Old 11-19-2017, 09:05 AM
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Exclamation Fridge working, Freezer is not
Model Number: RF4289HARS   Brand: Samsung   Age: 1 - 5 years   

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I have a Samsung french door refrigerator (RF4289HARS) and I was having a light issue in the fridge section. A technician came out yesterday and did a full diagnostic on the fridge and freezer, fixed the light (something was loose). During his diagnostic, he opened the panels in the back of the fridge and freezer that cover the evaporator coils.

I'm no expert but I think he turned off the evaporator to the freezer by accident because my freezer is no longer working since his visit (I only noticed now). He walked me verbally through what he was doing and the only thing he did in the freezer section was take the door out and check the coils. I took the door off like he did and tried to see if there was a switch in the evaporator that I could turn on/reconnect, but I didn't see anything.

Are there any Samsung experts here? Below are the pictures of the evaporator coils. Do you see anything that I should connect or turn on to get my freezer to turn back on? I called to get him or another technician but can't get an appointment until the 29th. I really need the freezer in time for Thanksgiving otherwise my life is about to get hard.

I couldn't figure out how to attach photos, so I'm linking an imgur album of pictures: https://imgur.com/a/lWoAn


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