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GE Cafe Refrigerator Touch screen not responding

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My LCD Touch screen in not responding to touch. Refrigerator and freezer are working fine. Ice cubes and water works

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  #1 (permalink)  
Old 05-15-2017, 08:59 AM
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Angry GE Cafe Refrigerator Touch screen not responding
Model Number: CYE23TSDSS   Brand: GE   Age: 1 - 5 years   

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My LCD Touch screen in not responding to touch. Refrigerator and freezer are working fine. Ice cubes and water works too. There is power to the touch screen; just nothing happens when you touch it. In order to have the screen light up, you have to push one of the buttons, like "precise fill". I already tried to unplug the refrigerator for 10 minutes. Any thoughts... Model # should be CYE23TSDCSS.


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Last edited by mth456 : 05-15-2017 at 01:17 PM. Reason: (I forgot the "C") in model number
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  #2 (permalink)  
Old 06-06-2017, 03:50 AM
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I"m following this thread as the exact same issue happened with us (same model fridge, a couple years old). This occurred immediately after our contractor moved the fridge to its new location in our remodeled kitchen. Pressing on the touchscreen generally only produces a blur on the screen, although occasionally one of the selection icons will highlight, but can't get into any submenus. I've turned the unit off for ten minutes to reset.
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Old 06-07-2017, 05:17 AM
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I tried to turn the unit off to reset it - That didn't work. I finally found the problem. The touch screen display way bad. I replaced it with #WR55X22004. The install was very simple - took about 15 mins. The only hard part was taking the screen display cover off. Once that's off, it's 4 bolts on the front, then about 7 screws on the back. The part isn't cheap! New was over $300; I found on ******** for under $200.
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Old 06-07-2017, 05:49 AM
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Quote:
Originally Posted by mth456 View Post
The part isn't cheap! New was over $300; I found on ******** for under $200.
We got lucky - our contractor messed around with it yesterday and got it working again. Hope that the fix will stay. I did go online to GE to check the part and pricing. Tip - should you ever want to order anything direct from GE's parts website, instead of just putting it in the cart and checking out, initiate an online chat about the part. Twice I've done that, and twice the rep has offered at least 20% off and free shipping. Once they even called me back to offer it when I ended the chat too fast (they require contact info to start a chat session).
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