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Kenmore water dispenser and ice maker not working, detailed steps attempted

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2 days ago, my fridge/freezer was making a persistent knocking noise. At this time, the ice maker had not been

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Old 03-06-2017, 07:06 PM
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Default Kenmore water dispenser and ice maker not working, detailed steps attempted
Model Number: 253.70313214   Brand: Kenmore   Age: 1 - 5 years   

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2 days ago, my fridge/freezer was making a persistent knocking noise. At this time, the ice maker had not been working for maybe a week (this happens intermittently). I unpluged the fridge for a few minutes, knocking noise persisted. At this time, my water dispenser was at least working. Then I tried to do the defrost cycle hoping to regain function of the icemaker and stop the knocking by holding I believe fridge and freezer temps down at the same time. This activated a cycle that stopped the knocking noise (also my water dispenser automatically activated so I must have triggered a service mode). However, since that time, the water dispenser does not work. Triggering the actuator turns on the light and it tried to dispense water (after shutting off the water at the valve and turning it back on, I can hear the water flow when triggering the door actuator).

Steps I have tried so far
  • Changing the OEM filter (it was an old filter) using a coral filter but it fits fine.
  • Removing the front left hinge and running warm water through the door water line to unfreeze it. The water flows out the water dispenser nozzle fine when I manually add wam water
  • checking/blowing into every line to see if there's an obstruction. All lines seem to have water EXCEPT the yellow/white line that goes to the door.
  • checking the valve water pressure and inlet hose for leaks (both good)
  • checking the inlet valve for leaks and the connectors for continuity (all test between 200-450 ohms resistance

When I checked the water filter was secure, the new filter was filling with water and made a pressurized sound when disconnecting it, meaning I'm getting water to the filter at least.

At this point I'm running out of potential fixes. I am wondering if I entered some diagnostic mode by accident that is preventing me dispensing water or getting ice now.

Questions for everyone
Does anyone have the tech sheet for this model?
Could anyone point me to which color water hoses may be causing the issue?
Does anyone have any tips I could try?

I would be really grateful!!! Thanks in advance!
Dan the frustrated but hopeful homeowner


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