The water dispenser continually freezes. The freezer temp control has been turned down to the lowest setting but the water line continues to freeze and in order to get it working the freezer door is left open for about an hour. I noticed that the food items in the freezer remain frozen solid even though the temp setting on the freezer is set at the lowest setting.

Thanks!, I do not think it is an insulation problem. The temp control panel is set at the lowest setting for both refrig and freezer. I changed the thermistors in the freezer and it seemed to help but even at the "1" setting the freezer is (-2 )degrees and the refrig is 38 degrees. I cannot lower the temp any further on either side. No frost or ice in the freezer.