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ON the water and Ice dispenser we get water but we cant get ice or crushed ice in cup what

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  #1 (permalink)  
Old 11-06-2012, 04:28 PM
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Default water and Ice dispenser
Model Number: RST2400FAE   Brand: Maytag   Age: Less than 1 year   
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ON the water and Ice dispenser we get water but we cant get ice or crushed ice in cup what could be causing this

pulled ice bin out the part that make auger work makes the auger turn the yoke is turning very slowly then when the bin is placed back into freezer it stops completly and you can hear something running but auger does not turn

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  #2 (permalink)  
Old 11-07-2012, 03:51 AM
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See if you're getting 120 VAC to the auger motor when the lever is pressed. If so replace the auger motor. If not check the microswitch in the dispenser for continuity.
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Old 11-07-2012, 08:23 AM
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The cubed feature is activated by a solenoid that raises an arm on the side of the ice storage bucket. This raises a flapper that allows the ice to bypass the cutting grid that makes crushed ice. Either the wire activating arm is not inserted into the solenoid cradle properly, or the solenoid is bad. When you select "cubes" & activate the dispenser, you should hear a loud "snap" as the solenoid operates.
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Old 11-07-2012, 02:53 PM
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Hi Jack, he said he wasn't getting cubed or crushed out of the dispenser. The solenoid position wouldn't make any difference. It sounds like maybe an auger issue. What do you think?
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