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samardas  
#1 Posted : Wednesday, July 11, 2012 6:10:49 AM(UTC)
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samardas

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Joined: 7/31/2011(UTC)
Posts: 3

When I let the door close by itself, it does not close shut and the ice starts forming around the freezer drawers and other plastic covers. One of the drawers got closed due to ice and does not open anymore. I contacted Samsung, but this happened within two months after the warranty and they will not take care of it anymore without charges. Any help will be appreciated. Thanks a Lot!!!
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Simon / APP Team  
#2 Posted : Wednesday, July 11, 2012 9:41:04 AM(UTC)
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Simon / APP Team

Rank: Advanced Member

Groups: APP Team
Joined: 2/12/2012(UTC)
Posts: 5,556

Hi.

Please provide the model number of the unit. I'll try to assist you.

Simon.
samardas  
#3 Posted : Wednesday, July 11, 2012 10:21:46 AM(UTC)
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samardas

Rank: Member

Groups: Registered
Joined: 7/31/2011(UTC)
Posts: 3

Hi Simon,
Here is the model and serial numbers: Model: RS277ACPN/XAA
Serial: A93542BS602680B
Thanks for your help. Samar
Simon / APP Team  
#4 Posted : Wednesday, July 11, 2012 10:59:16 AM(UTC)
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Simon / APP Team

Rank: Advanced Member

Groups: APP Team
Joined: 2/12/2012(UTC)
Posts: 5,556

Hi.

Remove the freezer door and check the cam risers (upper and lower). They are interlocking and that's what keep the door closed.
You may need to order the lower hinge assembly, because the lower cam not available.

The door cam Part number: DA66-00344A
Part number: DA66-00344A


Here are the breakdown diagrams and Replacement parts for Samsung RS2777SL REF - SXS | AppliancePartsPros.com

Look at the diagrams #4,#6.

Thank you.

Simon.
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