Rank: Member
Groups: Registered
Joined: 7/31/2011(UTC) Posts: 3
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When I let the door close by itself, it does not close shut and the ice starts forming around the freezer drawers and other plastic covers. One of the drawers got closed due to ice and does not open anymore. I contacted Samsung, but this happened within two months after the warranty and they will not take care of it anymore without charges. Any help will be appreciated. Thanks a Lot!!!
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Rank: Advanced Member
Groups: APP Team
Joined: 2/12/2012(UTC) Posts: 5,556
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Hi.
Please provide the model number of the unit. I'll try to assist you.
Simon.
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Rank: Member
Groups: Registered
Joined: 7/31/2011(UTC) Posts: 3
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Hi Simon, Here is the model and serial numbers: Model: RS277ACPN/XAA Serial: A93542BS602680B Thanks for your help. Samar
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Rank: Advanced Member
Groups: APP Team
Joined: 2/12/2012(UTC) Posts: 5,556
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Hi. Remove the freezer door and check the cam risers (upper and lower). They are interlocking and that's what keep the door closed. You may need to order the lower hinge assembly, because the lower cam not available. The door cam Part number: DA66-00344A
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