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same problem I believe as freezer not freezing and fridge not cooling..

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Hello~ I hope you can help me get a smile back on my daughters face. Her refrigerator has stopped getting

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Old 06-29-2012, 11:10 AM
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Default same problem I believe as freezer not freezing and fridge not cooling..
Model Number: 25352612201   Brand: Kenmore   Age: 5 - 10 years   

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Hello~
I hope you can help me get a smile back on my daughters face. Her refrigerator has stopped getting cool and the freezer is cool like the fridge should be..also the icemaker is not making ice cubes. I do not want to have to go out and get her another one..I also read on another web site that it may need freon?? if fridge is not getting cold? can you you help me? look forward to your reply. Also what about the filter for the water? how do you know when to change it..had no date.
thank you in advance

Rose Michelle

Ok the condenser,compressor and fan are running..cleaned off coils and fan. cleared offf all dust. Does that help any?


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Last edited by Rose Michelle : 06-30-2012 at 02:35 PM. Reason: needed a few more questions answered in regards to fridge
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Old 06-29-2012, 12:31 PM
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HI.

You need to give me more info to work with.

Check if: compressor, condenser motor, evaporator motor are running.
Are the condenser coils clean?

Please post the results.

Simon.
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Old 06-30-2012, 02:49 PM
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[quote=Rose Michelle;749113]Hello~
I hope you can help me get a smile back on my daughters face. Her refrigerator has stopped getting cool and the freezer is cool like the fridge should be..also the icemaker is not making ice cubes. I do not want to have to go out and get her another one..I also read on another web site that it may need freon?? if fridge is not getting cold? can you you help me? look forward to your reply. Also what about the filter for the water? how do you know when to change it..had no date.
thank you in advance

Rose Michelle

Ok the condenser,compressor and fan are running..cleaned off coils and fan. cleared offf all dust. Does that help any? how long should I wait to check it again.

Last edited by Rose Michelle : 06-30-2012 at 03:12 PM.
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Old 07-01-2012, 11:12 AM
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You will need to pull the back off and feel the compressor, if vibrating and hot and condenser coils room temperature, you probably have a bad compressor.
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Old 07-01-2012, 11:14 AM
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Quote:
Originally Posted by Simon / APP Team View Post
HI.

You need to give me more info to work with.

Check if: compressor, condenser motor, evaporator motor are running.
Are the condenser coils clean?

Please post the results.

Simon.
Ok the condenser,compressor and fan are running..cleaned off coils and fan. cleared offf all dust. Does that help any? how long should I wait to check it again. Now what? My daughter checked the fridge this morning and it is still the same..Fridge is warm and freezer is cool but not freezing anything.

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Old 07-01-2012, 11:27 AM
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Quote:
Originally Posted by richappy View Post
You will need to pull the back off and feel the compressor, if vibrating and hot and condenser coils room temperature, you probably have a bad compressor.


Ok my daughter checked it and she says it is hot and vibrating..and the coils are room temp..so what is the part number for this? How difficult is it to change? Thank you and any help would be appreciated..is there a video or something to watch to make sure we are doing everything proper.

Rose Michelle
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Old 07-02-2012, 02:28 AM
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All syptoms point to a bad compressor. You might want a pro to look at it to conferm.
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Old 07-02-2012, 10:34 AM
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Quote:
Originally Posted by Simon / APP Team View Post
HI.

You need to give me more info to work with.

Check if: compressor, condenser motor, evaporator motor are running.
Are the condenser coils clean?

Please post the results.

Simon.
Simon~
I checked the compressor,condensor motor, and evaporator motor are running. we also cleaned off the coils..so can you tell me if we can replace it without bringing a pro in to tell me the same thing? and what part are we needing to get,how much will it cost. I appreciate a response asap..thank you.

Rose Michelle
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Old 07-02-2012, 12:28 PM
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Hi.

It's the sealed system problem. You can't fix it without the specialist.
Contact local repair company for the estimate.

Thank you.

Simon.
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