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In Door Ice/Water dispenser

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In Door Dispenser dispenses water but not crushed or cube ice. I can open the door open while holding the

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  #1 (permalink)  
Old 06-18-2012, 12:59 PM
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Default In Door Ice/Water dispenser
Model Number: KSRP25FNBL00   Brand: Kitchen Aid   Age: 1 - 5 years   

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In Door Dispenser dispenses water but not crushed or cube ice. I can open the door open while holding the door switch and I can see the auger turning and hear the motor running but no ice. I can switch between crushed and cube and see the gear reverse. Any ideas on what part I need to fix this with since the motor and reverse appear to work properly. Thanks, Greyson1


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  #2 (permalink)  
Old 06-18-2012, 01:46 PM
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Hi.

Remove the ice bin and check:
-if the ice door opens
-is there any blockage at the bottom of the ice bin
Rotate manually the auger (while the bin is out) and try to locate the problem.

Thank you.

Simon.
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Old 06-18-2012, 05:05 PM
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Default Thanks so much

I took out all of the ice and did the test you mentioned. I also ran HOT water over the bottom of the ice bin and it started to work. I will watch it to make sure it continues to work. Thanks for the quick answer. Regards, Greyson
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Old 06-18-2012, 05:55 PM
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You are very welcome.

Simon.
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