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Samsung ice cracks when popped out of tray

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We have a strange problem with our ~2 year old Samsung refrigerator. The ice on cube mode comes out crushed.

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Old 05-18-2012, 03:53 PM
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Unhappy Samsung ice cracks when popped out of tray
Model Number: RS275ACRS   Brand: Samsung   Age: 1 - 5 years   

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We have a strange problem with our ~2 year old Samsung refrigerator. The ice on cube mode comes out crushed.

It's NOT a problem with the cube/crush toggle. I watched it when it was dispensing ice into the tray and when it twists the ice tray the cubes crack and come out in fragments rather than as a whole cube.

I tried setting the temperature lower and higher, with no effect.

What could the problem be? It's super frustrating as I'm not much of a crushed ice person, and have just been living with it for as long as I can remember (can't recall if it did it from day 1 or not).

Any ideas would be greatly appreciated! Thanks!


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