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carver288 03-21-2012 01:21 PM

Ice dispenser not working
need instructions on how to access the motor. Has no screws inside except for the hex shaft retainer screws

Simon / APP Team 03-21-2012 02:34 PM


The ice dispenser motor is accessible from under neath. There are 4 screws holding the cover plate.

Here is the breakdown diagram and Motor and ice container replacement parts for Whirlpool KSCS25FTMS01 REFRIGERATOR |

Do not forget to take off the top cover which is holding the shaft.Pull out the shaft and carefully reinstall it into the new motor.

Thank you. Please post the results.

carver288 03-21-2012 03:15 PM

Not the same!
My unit only has access through the display panel.
There are 2 screws behind the drip tray that hold the
Panel on. After removing found that a family of carpenter
Ants had made their home inside. After cleaning it is still the
Same. Water but no ice. Do I need everything inside replaced
or how do I check board and motor?

Simon / APP Team 03-21-2012 03:37 PM


Sorry, we where talking about different motors. I meant the auger motor and you where talking about the ice door motor.

When you are depressing the ice dispenser pad is there any sound?

carver288 03-21-2012 04:48 PM

Auger motor
We are talking about the auger motor and it is also behind the display
There is NO access form the inside as many have posted. The correct
Answer is to remove the 2 screws and everything is inside. You still have to
remove the screws inside to remove the hex drive so you can take out the
motor. Pass this along as many have had the wrong info.

Simon / APP Team 03-21-2012 05:43 PM


Thank you for the input. It will be very useful for the other inquiries. There are very few models as yours on the market.

Thank you.

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