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ice maker not working

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The water is dipensing and the ice flap opens when the dispenser arm is pressed. water is not going to

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  #1 (permalink)  
Old 03-20-2012, 05:34 PM
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Default ice maker not working
Model Number: PSS26MGTC WW   Brand: GE   Age: 5 - 10 years   

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The water is dipensing and the ice flap opens when the dispenser arm is pressed. water is not going to ice maker and when ice was in hopper the auger would not turn when the dispener arm was pressed. help please.


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  #2 (permalink)  
Old 03-20-2012, 05:47 PM
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ice just dropped. stil not dispening from door. still getting water everything on the user panel is working except for both ice dispensers (crushed and cube)
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Old 03-22-2012, 08:13 AM
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Hello.
Try this. Remove the crusher bin and reach back and see if the drive yoke for the dispenser motor will turn by hand. If not, you can try heating it with a hair dryer. These had issues with condensation and freezing up because of the material they were made of and, especially in areas of high humidity, they will freeze up overnight if an air leak exists. Air leaks include but not limited to: ice doors not closing or not closing completely, unit being loaded improperly preventing door seal contact to cabinet, torn or otherwise unserviceable door seals, etc. You can see the motor yoke turn if you remove the crusher bin, tape down the door switch and dispense ice. Sure hope this helps solve the issue.

Last edited by Jerry / APP Team : 03-23-2012 at 02:15 PM.
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Old 03-23-2012, 11:06 AM
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Quote:
Originally Posted by Jerry / APP Team View Post
Hello.
Try this. Remove the crusher bin and reach back and see if the drive yoke for the dispenser motor will turn by hand. If not, you can try heating it with a hair dryer. These had issues with condensation and freezing up because or the material they were made of and, especially in areas of high humidity, they will freeze up overnight if an air leak exists. Air leaks include but not limited to: ice doors not closing or not closing completely, unit being loaded improperly preventing door seal contact to cabinet, torn or otherwise unserviceable door seals, etc. You can see the motor yoke turn if you remove the crusher bin, tape down the door switch and dispense ice. Sure hope this helps solve the issue.
hello jerry, thanks for the response. i have changed the interface panel and the auger motor, still nothing i am down to silonoid or main board. still dipensing water but when switched to any ice position the light dims and still no turning from the auger motor. ideas?
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Old 03-23-2012, 02:39 PM
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Hello,
If you have a test meter, I need you to go to the main control board and check for voltage at the J7 connector on the beige wire (use the orange wire as a test reference. GE used orange for the neutral on this unit). When the ice dispense is pressed, it should read 120Vac. If it doesn't, you have a bad power supply on the main board. If it does you are dropping the voltage in the circuit somewhere, (most likely at the door hinge). You can test this with a multi-meter.


Part number: AP3873826

Part number: AP3873826
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