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GE Profile Refrigerator Ice/water dispenser not working

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Hi Ana, Based on this symptom: ... One thing we notice when pushing on the arm, the light dims a

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  #31 (permalink)  
Old 02-03-2012, 05:44 PM
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Hi Ana,

Based on this symptom:
Quote:
... One thing we notice when pushing on the arm, the light dims a bit, and then brightens back up after a few seconds...
very likely the problem is a bad main control board (on the back of the refrigerator).

- The main control board Part number: AP4436216

Part number: AP4436216



Here are the breakdown diagrams and Replacement parts for General Electric PSS26SGRDSS Refrigerator | AppliancePartsPros.com

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  #32 (permalink)  
Old 02-04-2012, 04:13 PM
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Gene,

I have a similar problem as the others in this thread:
I have a GE GSS25KGSACC side by side fridge. The water and ice dispenser of course is bad. Still makes ice, dispenses ice and water intermittently.

When it does work the green lights on the dispenser work normally. When it decides it doesn't want to work the lights all go out.

I did some research, and everyone said replace the main circuit board. I did that (with a new GE part) and the problem was fixed for a day. Then it started again.

I didn't think the lines were frozen since it works one second normally, and then not at all.

I then replaced the interface display / circuit board / touch pad that controls the water / ice dispenser.

Problem is still the same. So, two parts replaced, dispenser still broken.

PLEASE HELP!

Thanks
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  #33 (permalink)  
Old 02-04-2012, 05:01 PM
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Very likely the problem is a bad communications between the main control board and the dispenser board. You may want to run the self diagnostics test as described in the attached file. Do it twice - when everything is fine and when it's malfunctioning.

Gene.
Attached Files
File Type: doc PSS - GSS with electronic controls - Self Diagnostics.doc (439.5 KB, 88 views)
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Old 02-05-2012, 07:22 AM
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Gene,
I'm having trouble with the instructions.

I have the "single digit" display, like the picture in the instructions you provided. I have been able to hold all 4 buttons down and get to the point where both the fridge and freezer displays are flashing zero.

I then try to press the colder / warmer buttons to enter a code. The digits do change.

The next step listed is to "Press the HOLD button for 3 seconds to begin the test." Where is the "HOLD" button?

Since I have not located the "HOLD" button, after several seconds the displays both go blank, with no test apparently being performed.

Thanks again.


Quote:
Originally Posted by Gene View Post
Very likely the problem is a bad communications between the main control board and the dispenser board. You may want to run the self diagnostics test as described in the attached file. Do it twice - when everything is fine and when it's malfunctioning.

Gene.
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  #35 (permalink)  
Old 02-05-2012, 01:36 PM
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It's very good question. Look inside the fresh food compartment for any "hold" button.

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Old 02-06-2012, 05:43 AM
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I looked high and low inside the fridge. The only controls I see is the panel that is shown in your document. No hold button anywhere?!?
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Old 02-06-2012, 04:49 PM
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I'm stumped because this is the test described in the service manual for this model. Looks like you have to call a GE authorized service. Appreciate any feedback.

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  #38 (permalink)  
Old 02-06-2012, 04:57 PM
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In checking various sources on how to do the diagnostic I kept coming up with the same instructions. Other people were in the same situation, no hold button. It seems like GE has a problem with the manual or something...
Thanks for trying.


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I'm stumped because this is the test described in the service manual for this model. Looks like you have to call a GE authorized service. Appreciate any feedback.

Gene.
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Old 02-16-2012, 07:48 AM
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Default GE Fridge not dispensing

I am having the same problem with my refrigerator. When I push the paddle to dispense ice or water the green light will stay on for a second then go out, then come back on. There is some clicking on the mother board but only for a second. Still no water or ice.(the ice maker is making ice) I replaced the door flapper solenoid as instructed by a GE tech and that was not the problem. I also noticed when I depressed the dispenser lever a fan stops running. The filter was changed before i started to troubleshoot the water/ice dispenser. Ayn ideas?
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Old 02-16-2012, 11:14 AM
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Quote:
Originally Posted by jeffropcola View Post
I am having the same problem with my refrigerator. When I push the paddle to dispense ice or water the green light will stay on for a second then go out, then come back on. There is some clicking on the mother board but only for a second. Still no water or ice.(the ice maker is making ice) I replaced the door flapper solenoid as instructed by a GE tech and that was not the problem. I also noticed when I depressed the dispenser lever a fan stops running. The filter was changed before i started to troubleshoot the water/ice dispenser. Ayn ideas?
Sounds like the problem is a bad main control board.

Gene.
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