[fst-tlk]

This is a french door refrigerator with pull-out freezer door on the bottom that has 3 separate drawers inside. Sears delivered 8/27. Within 1st week, we noticed the top freezer drawer and storage bin attached to top of pull-out door (& the items they contained) frosting over, eventually app. 1/2" thick.

Called LG support 9/6. They sent repairman 9/7. Repairman said it's also sweating on freezer roof. Repairman called tech. Tech said it's known issue, but they don't have a bulletin on it, call back in couple days, when supervisor will be there.

Eventually, tech told repairman to replace freezer drawer rails, it may or may not fix problem. Rails did not arrive tilll 10/5.

10/7, repairman arrived, talked to tech & suggested it's staying in defrost too long. Tech said no recall, no bulletin, model no. not in range for rail problem, but replace rails anyway, customer not shutting door all the way. (We are a retired couple, no children, maybe open freezer door briefly 4 times/day.)

Repairman replaced rails. We cleaned off all frost & made sure everything was dry before reassembly.

After repairman left 10/7, I called support, asked for supervisor & discussed issue. Was told they would call me back 10/10 with "reasonable resolution or deem it unrepairable." (They didn't call.)

10/10, app. 1/2" frost in same areas again.

10/14, I called support again. Person I talked to 10/7 not available. Spoke to different supervisor on their "team." Said they would get in touch with tech and call me back 10/17 by 5pm. (They didn't call.)

10/14, I called Sears, explained problem, told them they'd delivered a defective unit & I expected them to step up to the plate and have the unit properly repaired, replaced or refund my money. They said earliest they can send repairman is 10/20, but when he gets here, LG may or may not allow him to service the unit because of warranty.

I'd greatly appreciate any advice.

[johnnason]

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