[ckleckne]

I own an Amana bottom freezer refrigerator that is just over a year old. Ice has been accumulating in the bottom of the freezer compartment and there is occassionally a puddle of water on the floor. I opened the freezer door and let the ice thaw and melt and that seemed to work for a while. But, now the problem is back and I'm thinking it may be a problem with the drain. The model number is ABB1924WEQ

[Jeff / APP Team]

Hello. Yes, it sounds like the drain is clogged and will need to be cleaned out. Remove the door and the basket from the freezer. Press the tabs and remove the glides out of the freezer. Remove either the left or right glide rail to remove the back panel. Remove the center air grill by pressing the tab in the center with a straight screwdriver and pry toward the center in the two slots on the sides of the grill. remove the thermistor cover on the right side by prying the slot with the screwdriver. Now remove the screws holding the panel in place, and remove the icemaker, if your unit has one. Remove the back panel from the unit.

Now you can access the drain under the evaporator coils. Use hot water and a turkey baster. Push the hot water into the drain hole, and clear out any ice and debris in the drain. When the drain flows freely with the hot water, reinstall the components for the freezer in reverse order. Hope this helps.