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My 3 year old Kenmore fridge/freezer is not cold. The fan in the freezer runs and the light comes on

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  #1 (permalink)  
Old 10-06-2011, 12:42 PM
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Default Fridge and Freezer Not Cooling
Model Number: 253.7480240G   Brand: Kenmore   Age: 1 - 5 years   

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My 3 year old Kenmore fridge/freezer is not cold. The fan in the freezer runs and the light comes on when you open the door. I adjusted the temperature to 0 and heard the fan shut off. When I turned the temperature back to the cold setting, the fan started again and the compressor started up with a quiet hum. The compressor continued making that noise. It vibrates gentlyand it quite hot to the touch. I'm not sure what I'm looking for. Is the compressor bad even though I don't hear a hum...click noise? Could it be a part of the defrost system that's gone out? I just don't know where to start. Any help would be greatly appreciated.

Also, I did unplug the unit to let it defrost completely. That did not fix the problem.


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  #2 (permalink)  
Old 10-06-2011, 02:35 PM
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Quote:
Originally Posted by DABrilliant View Post
My 3 year old Kenmore fridge/freezer is not cold. The fan in the freezer runs and the light comes on when you open the door. I adjusted the temperature to 0 and heard the fan shut off. When I turned the temperature back to the cold setting, the fan started again and the compressor started up with a quiet hum. The compressor continued making that noise. It vibrates gentlyand it quite hot to the touch. I'm not sure what I'm looking for. Is the compressor bad even though I don't hear a hum...click noise? Could it be a part of the defrost system that's gone out? I just don't know where to start. Any help would be greatly appreciated.

Also, I did unplug the unit to let it defrost completely. That did not fix the problem.
DA,

Actually, everything sounds good, based on your post. Your compressor should have a light humming noise, a slight vibration and get hot, if its running, it should not make a loud click noise, and be room temperature or below, that would indicate a compressor or sealed system issue.

You may want to check your evaporator coil for a proper frost pattern. Unplug the power cord, empty the freezer compartment, and remove the back wall of the freezer( 4 screws) and be careful of the sharp edges, and disconnecting the wiring harness connections. plug the power cord in, turn on the fridge and wait 5 to 10 minutes, There should be an even coating of frost on all the coils of the evaporator. Also check and make sure the interior lights go out when you close the door.

Drop us a line and let us know what you find, so we can help from there

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Old 10-12-2011, 08:13 AM
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Default Still no luck

I took the back off the freezer and let it run just as you said. There's no frost on the coils. Also, the light does turn off when the door is closed. So, what should I look at next?
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Old 10-12-2011, 12:03 PM
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Quote:
Originally Posted by DABrilliant View Post
I took the back off the freezer and let it run just as you said. There's no frost on the coils. Also, the light does turn off when the door is closed. So, what should I look at next?
DA,

Ok, no frost on the coil, but everything else seems to be working.

Now, move the unit out and unplug the power cord( leave the control in the ON position) Remove the lower access panel on the back of the refrigerator and wait 5 to 10 minutes, you can clean up all the debris on the condenser coils, fan etc. Then plug the power cord in ( be careful, there maybe sparks at the outlet) and listen for the compressor to start and run, or a loud click noise. You can also touch the top of the compressor and feel the vibration, if the motor is running.

If we need to go further, we're going to need a multimeter to test voltage and circuits to the compressor and back to the control(s) .

Part number: AP3873826

Part number: AP3873826


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Old 10-12-2011, 12:42 PM
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Default i guess we need to check voltages

The condenser coils are located on the back so there is no condenser fan. They are clean. The compressor comes on with a soft hum and you can feel a slight vibration. There is no click sound. What should I be looking for with the multimeter?
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Old 10-13-2011, 06:11 AM
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Quote:
Originally Posted by DABrilliant View Post
The condenser coils are located on the back so there is no condenser fan. They are clean. The compressor comes on with a soft hum and you can feel a slight vibration. There is no click sound. What should I be looking for with the multimeter?
DA,

We don't need a meter for now.

Based on the description, you'll need a servicer to check and repair the sealed system leak, or you may want to consider a new refrigerator.

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