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Kitchenaid Superba ice dispenser problem

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I have a Kitchenaid KSRA25ILSS03 side by side refrigerator. The overload failed on the compressor and the thing thawed for

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Old 06-07-2011, 10:48 AM
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Default Kitchenaid Superba ice dispenser problem
Model Number: KSRA25ILSS03   Brand: Kitchen Aid   Age: 5 - 10 years   

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I have a Kitchenaid KSRA25ILSS03 side by side refrigerator. The overload failed on the compressor and the thing thawed for almost 2 days, all the ice melted. Replaced the overload and it works fine again. The ice maker is working fine, it fills the bucket with cubes, but the dispenser doesn't work right. When I push the ice dispense button, I hear the motor work (but it doesn't sound as loud as it did before the thaw) and I see the auger turning, but it seems so weak that when an ice cube gets into the dispenser channel, the auger blades hit the cube and stop turning (but the motor is still working), like it doesn't have the oomph to push the cube out. The ice crusher does the same thing, I hear the crusher working, but no ice comes out. If I look from the inside when I push the dispense button, the door opens and the path is clear, so there is no blockage. The water dispenser works fine. I am thinking water may have gotten into the motor during the thaw (I pushed the ice dispenser while it was thawing and got a gush of water). Could it be something else?
Does anyone have the service manual for this model so I can figure out how to get the motor out?


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  #2 (permalink)  
Old 08-24-2011, 08:23 PM
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Default My problem is the same. Did you solve yours?

Our kitchenaid is doing the same thing, although we did not have any kind of overload problem. I can hear the motor working but it does not turn the augur at all. Were you able to solve your problem? If so, what did you do?
Thanks.


Quote:
Originally Posted by russff View Post
I have a Kitchenaid KSRA25ILSS03 side by side refrigerator. The overload failed on the compressor and the thing thawed for almost 2 days, all the ice melted. Replaced the overload and it works fine again. The ice maker is working fine, it fills the bucket with cubes, but the dispenser doesn't work right. When I push the ice dispense button, I hear the motor work (but it doesn't sound as loud as it did before the thaw) and I see the auger turning, but it seems so weak that when an ice cube gets into the dispenser channel, the auger blades hit the cube and stop turning (but the motor is still working), like it doesn't have the oomph to push the cube out. The ice crusher does the same thing, I hear the crusher working, but no ice comes out. If I look from the inside when I push the dispense button, the door opens and the path is clear, so there is no blockage. The water dispenser works fine. I am thinking water may have gotten into the motor during the thaw (I pushed the ice dispenser while it was thawing and got a gush of water). Could it be something else?
Does anyone have the service manual for this model so I can figure out how to get the motor out?
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