If you look up and the bottom of the dispenser front panel, you will see two slits, one on each end. Put a flat blade screwdriver into each and gently pull the handle toward you while pressing down on the bottom of the panel. It should come loose from the bottom, then you can lift it off the top clips. Behind the panel, you will find another bracket that will be held in place with either a couple screws, or a couple clips. Turn the power of to the refrigerator before getting your hands in there. Then you can take a look at the dispenser arm and see while the chute seal is loose.