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After installation water line leaks at quick connect. 3 are fine only one leaks. All instructions were followed exactly. When

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Old 11-19-2010, 10:51 AM
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Default Quick connect leak
Model Number: FRS6HR5HW1   Brand: Frigidaire   Age: 1 - 5 years   

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After installation water line leaks at quick connect. 3 are fine only one leaks. All instructions were followed exactly. When the line that leaks was pushed on it went past o ring easily. The other lines pushed harder like the instructions said they would. What do I do now? Still leaking.


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  #2 (permalink)  
Old 11-19-2010, 11:25 AM
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Quote:
Originally Posted by pltnick View Post
After installation water line leaks at quick connect. 3 are fine only one leaks. All instructions were followed exactly. When the line that leaks was pushed on it went past o ring easily. The other lines pushed harder like the instructions said they would. What do I do now? Still leaking.

PLT,

Try pulling out on the leaking tube,slowly and slightly.

That may pull the collar back out and lock it in place and stop the leak.

You said you followed the instructions,

So you're sure the end of the tube is cut straight, no burrs, etc.

If tugging back on the tube, doesn't solve the problem,

Re order a new valve assembly.

( You did order the part from AppliancePartsPros.com, I hope).

Good Luck,
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Old 11-19-2010, 11:52 AM
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Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
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Old 11-19-2010, 11:54 AM
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Quote:
Originally Posted by pltnick View Post
Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
Did as suggested but is still leaking. Yes I ordered the valve from AppliancePartsPro.
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Old 11-19-2010, 12:33 PM
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any other suggestions?
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Old 11-19-2010, 02:23 PM
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Quote:
Originally Posted by pltnick View Post
any other suggestions?
PLT,

Contact the APP Call Center 1-(877)-477-7278

Have your original order information available for them.

Advise them, that you recieved a defective part, and need a new replacement part sent to you.

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Old 11-19-2010, 02:29 PM
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Ok, I did that. They are sending my request to be reviewed and said I should get a new one in 2 to 5 business days. Thank You
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Old 11-19-2010, 02:42 PM
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Quote:
Originally Posted by pltnick View Post
Ok, I did that. They are sending my request to be reviewed and said I should get a new one in 2 to 5 business days. Thank You

Great,

The APP Team, Takes care of their customers.

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