[pltnick]

After installation water line leaks at quick connect. 3 are fine only one leaks. All instructions were followed exactly. When the line that leaks was pushed on it went past o ring easily. The other lines pushed harder like the instructions said they would. What do I do now? Still leaking.

[Joe / APP Team]

Originally Posted by pltnick

After installation water line leaks at quick connect. 3 are fine only one leaks. All instructions were followed exactly. When the line that leaks was pushed on it went past o ring easily. The other lines pushed harder like the instructions said they would. What do I do now? Still leaking.

PLT,

Try pulling out on the leaking tube,slowly and slightly.

That may pull the collar back out and lock it in place and stop the leak.

You said you followed the instructions,

So you're sure the end of the tube is cut straight, no burrs, etc.

If tugging back on the tube, doesn't solve the problem,

Re order a new valve assembly.

( You did order the part from AppliancePartsPros.com, I hope).

Good Luck,

[pltnick]

Please click one of the Quick Reply icons in the posts above to activate Quick Reply.

[pltnick]

Originally Posted by pltnick

Please click one of the Quick Reply icons in the posts above to activate Quick Reply.

Did as suggested but is still leaking. Yes I ordered the valve from AppliancePartsPro.

[pltnick]

any other suggestions?

[Joe / APP Team]

Originally Posted by pltnick

any other suggestions?

PLT,

Contact the APP Call Center 1-(877)-477-7278

Have your original order information available for them.

Advise them, that you recieved a defective part, and need a new replacement part sent to you.

[pltnick]

Ok, I did that. They are sending my request to be reviewed and said I should get a new one in 2 to 5 business days. Thank You

[Joe / APP Team]

Originally Posted by pltnick

Ok, I did that. They are sending my request to be reviewed and said I should get a new one in 2 to 5 business days. Thank You

Great,

The APP Team, Takes care of their customers.