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ICe dispencer will not rotate

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My GE Monogram 42" side by side built-in refridgerator with water, crushed and cubed ice dispencer from door stopped dispencing.

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  #1 (permalink)  
Old 10-27-2008, 04:37 PM
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Default ICe dispencer will not rotate
Model Number: ZISB420DMB   Brand: GE   Age: 1 - 5 years   

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My GE Monogram 42" side by side built-in refridgerator with water, crushed and cubed ice dispencer from door stopped dispencing. It will still dispence water and make ice, but won't dispence crushed or regular ice from the door.
I know the auger is not turning, this is what pushes the ice out. It stopped working after crushing ice for about ten minutes for a party we had. Possibly I burned somthing out, any ideas?

thanks,
Mike


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  #2 (permalink)  
Old 10-28-2008, 12:50 PM
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Hi Mike,

Did the ice door open when you push the lever? Did you hear any noise?

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Old 10-28-2008, 04:16 PM
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Gene,
The ice door does open and I hear a buzz.

Thanks for your reply,

Mike
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Old 10-28-2008, 07:48 PM
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Mike,

Check for 120VAC to the auger motor with the door switches depressed and the ice dispenser calls for ice. The wires should be removed from the motor.

Gene.
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Old 10-28-2008, 09:46 PM
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Gene,

I will look for a motor access panel and get back to you Thursday.

Mike
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Old 10-30-2008, 02:44 PM
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Gene,
I am looking behind the ice bin and I see several screws and bolts against the back panel. It also looks like I would need to remove the auger fork to remove the panel, am I looking in the right area? or should I be looking above the freezer where I see a mother board.

Mike.
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Old 10-30-2008, 04:09 PM
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hello Gene, I'm having the same problem my GE makes ice but doesn't dispense. Do I need to replace motor?
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Old 10-30-2008, 05:27 PM
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Mike,

You have to remove the ice bin, the ice maker and the cover for the motor & solenoid (#813 on the break down diagram). You do not have to remove the fork for this test. You can test the solenoid for continuity at the same time.

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Old 10-30-2008, 05:28 PM
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josephterrazas,

What is the complete model number of the refrigerator? You have to perform some tests to find out which part is bad.

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Old 10-30-2008, 10:34 PM
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Gene,

Thank you for the info, I am so busy at work right now I have small windows of time and energy to trouble-shoot this fridge. Saturday I will try opening the panel and check the motor and selenoid.

Thanks again, Mike.
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