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Whirlpool ice maker does not make ice

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I had a service man out and he checked the icemaker and it was working and advised that the problem

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  #1 (permalink)  
Old 09-16-2008, 08:27 PM
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Default Whirlpool ice maker does not make ice
Model Number: ED5SHAXMQ10   Brand: Whirlpool   Age: 1 - 5 years   

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I had a service man out and he checked the icemaker and it was working and advised that the problem was the dual water valve Part#2188746. I ordered from appliancepartspros and received it quickly and replaced it. I still I am not getting any ice but the water dispenser still works. Any thoughts?


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  #2 (permalink)  
Old 09-16-2008, 08:37 PM
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Take a look at this and see if it helps, since I don't know exactly what the tech did or looked at this should be your best trouble shooting tool.
Hopefull you can pull it up. For some reason I can't attache the file from my computer.
Nat

http://www.servicematters.com/tech_ref/JA/ja_main.htm
Ok doesn't pull up correctly.....click on triangl by refrigerators and the icemaker trouble shooting.
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  #3 (permalink)  
Old 09-17-2008, 08:39 AM
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He jumped out t-h and said the IM was working and that the problem was the water valve.

Thanks
Ron
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Old 09-17-2008, 08:43 AM
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When you jump the t-h it bypasses the thermostat in the Im. Does it fill with water and freeze? If so it's probably the thermostat in the IM.
Nat
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Old 09-17-2008, 08:47 AM
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No it doesn,t fill
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Old 09-17-2008, 09:03 AM
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Switch the electrical leads on the water valve and push the water dispenser on the door to see if you get water into the IM. See if the module itself is cycling, but putting a piece of tape on the gear to the base to see if it pulls the tape loose. If you don't get water in and the unit is cycling then your fill tube is probably frozen.
Nat
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Old 09-17-2008, 09:08 AM
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the leads to the water valve are module and are different sizes. I also noticed that when I open the freezer door the LED light double flashes constantly and when I push the button for the freezer light the LED goes out and stays out until I release the button, Is this any help.I also blew through the filler tube and it was unobstructed.
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Old 09-17-2008, 09:10 AM
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That's ok with the LED.
Try the holding the leads to the valve and have someone else push the dispenser to see if you get water. ;o)
Nat
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Old 09-17-2008, 09:15 AM
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Thanks Nat I'll have to wait until I get someone to give me a hand. Just to let you know this is a brand new water valve I installed yesterday.

Ron
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Old 09-17-2008, 09:57 AM
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ok, I don't think it's the valve at all, hold on to the other one!
Nat
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