OK does this sound legitimate? A new service man stopped by last week to have a look. He took off the back cover of the freezer compartment and said only half of my freezer coil is getting cold. He said he just learned about this a couple weeks ago at a service school he attended. He said it was sort of a manufacturing slip up. Said something about a tube being too long and the production line just stuffed the excess tube back there. So he has to discharge system then cut a section of small tube out and re-braze then charge the system back up. He claims this procedure is going to fix the refrigerator. Not really happy about this having to be done to a brand new refrigerator. What would make me happy is a brand new refrigerator but for all I know a brand new one (Whirlpool) might have the same problem because he said thousands of them could have been manufactured with the same problem until Whirlpool caught it and made a change on the production line. All I know is this has been 5 months of a fiasco with this refrigerator and Whirlpool service and customer service. Just can't believe that Whirlpool's choice was to sink so much $$ in parts, labor and service calls. Just can't see where that was a economical good choice for them rather that to just replace the frig from the get go. And now they have definitely lost a future customer for sure! Oh well...I guess this is just another example of the new generation thinking.

OK...a new service man stopped by last week to have a look. He took off the back cover of the freezer compartment and said only half of my freezer coil is getting cold. He said he just learned about this a couple weeks ago at a service school he attended. He said it was sort of a manufacturing slip up. Said something about a tube being too long and the production line just stuffed the excess tube back there. So he has to discharge system then cut a section of small tube out and re-braze then charge the system back up. He claims this procedure is going to fix the refrigerator. Not really happy about this having to be done to a brand new refrigerator. What would make me happy is a brand new refrigerator but for all I know a brand new one (Whirlpool) might have the same problem because he said thousands of them could have been manufactured with the same problem until Whirlpool caught it and made a change on the production line. All I know is this has been 5 months of a fiasco with this refrigerator and Whirlpool service and customer service. Just can't believe that Whirlpool's choice was to sink so much $$ in parts, labor and service calls. Just can't see where that was a economical good choice for them rather that to just replace the frig from the get go. And now they have definitely lost a future customer for sure! Oh well...I guess this is just another example of the new generation thinking.

Yep...called Whirlpool this morning. Whirlpool is sending out a different repair place to get second opinion...they called it their preferred service. They will be coming tomorrow. In the meantime Whirlpool said they are sending me a $50.00 Visa gift card for my inconvenience. I told them thanks but all I really want is my frig fixed or a replacement.

OK the service tech replaced the freezer door on Oct. 29. I cleaned off the ice/frost from the rear and inside right after he left. The freezer is again starting to build up ice/frost in rear and inside door. Now what do I do?

I purchased a new Whirlpool Refrigerator, Model: WRT311FZDT00. The refrigerator is now four months old. Right from the get go the freezer section started building up ice and frost in the rear of the freezer and on the inside of the freezer door. The dealer was already out to the house replacing the door on the refrigerator section because they scratched it on delivery. I should have said get it out of the house at that time. The dealer came out again and said we need a new freezer door because the door gasket is sagging at the bottom portion of door. Door was ordered. Waited six weeks for door to come in. When door finally came in it was wrong color. They have to order new door again...another six weeks. He said doors are made to order. I called and spoke with owner of store where we purchased the frig. I was appalled when he didn't seem to care and said for me to call Whirlpool. After giving him a piece of my mind owner said he didn't believe the door gasket was the problem and said he was going to send out his top repairman. He arrived and said the recommended settings on the refrigerator are not always correct. He made an adjustment even though the freezer was running at 0 degrees and the frig at 38 degrees. He also applied silicone to the four corners of the freezer frame where he said he noticed some small gaps. I seriously doubted what he was saying and doing was going to "fix" the problem....and it did NOT. My wife was home when he came and I was not. If I were home, I would have told him that he was NOT going to apply silicone to a brand new refrigerator. Some of our frozen food is not looking to good...ice forming almost like freezer burn. I did call Whirlpool customer service last week and the phone rep at first didn't seem to care but when she found out the frig was purchased new and was only four months old she seemed to have an attitude change and took some interest. I told her I had pictures and she asked me to e-mail them to her which I did. I told her I either wanted my money back or a new refrigerator. She said it will take 3-5 days for a decision to be made. I have a feeling I will not be hearing back from her.

What the heck do I do? Am I getting the run around from both dealer and Whirlpool? I think I am finding out that Whirlpool customer satisfaction may not be the greatest. Can someone point me in the right direction...next step to take? Is demanding my money back or a new refrigerator out of line? Is it out of the dealer's hands? Doesn't sound like the dealer is going to replace my frig because he said as soon as there is a problem, everyone wants a new frig. Thanks so much.