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Whirlpool Double Oven - Upper Not Working

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Gene, The lower door is locked shut since the power went out. How do I get the door open?

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Old 07-16-2008, 04:39 PM
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Gene,

The lower door is locked shut since the power went out.

How do I get the door open?

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Old 07-16-2008, 04:52 PM
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sreffco1,

Which oven was on self clean when it happened?

Is the display blank?

Did you check the circuit breaker?

I need as much information as possible.

Gene.
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Old 07-16-2008, 06:46 PM
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Gene,

The power cut off it wasn't on self cleaning (the top and the bottom oven) and the screan is blank. I have cut off power to the unit. When I turn the power back on the screan is blank and the oven is locked
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Old 07-16-2008, 09:17 PM
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Looking through the center vent (#34 on the break down diagram) and on the picture of the door latch bellow




you have to push in the solenoid (the white piece on the bottom of the picture) and move the hook to the side to unlatch the door.

After you open it, check the low voltage transformer (#6 on the break down diagram) and the thermal fuse, plugged into the control board.

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Old 07-17-2008, 07:32 AM
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Thanks Gene.

I follow you fairly well. But have some questions before I get in to this. Please forgive my ignorance on this.

You say:

"Plug this wire and the red wire from the relay#2 back in place, living the second red wire from the relay#1 out (insulate it)."

How do I insulate it?

Then you say:

"Turn the Bake on the upper oven on and check for 120VAC between the terminal on the relay#1 where the red wire was connected and ground."

Do I use the multimeter for this? If so, red wire from multimeter goes to relay terminal? and black goes to ground? Not sure where ground is? At this point should I get some help? Not real comfortable doing this with the oven on.

Thanks.
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Old 07-17-2008, 01:08 PM
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Can you post a picture of your multimeter?

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Old 07-17-2008, 01:43 PM
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Gene, here is link to picture ... it is a GE2527

GE Analog Multimeter - Yellow - GE Electrical Wiring Accessories - Jasco Products Company
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Old 07-17-2008, 02:15 PM
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Quote:
Originally Posted by TOMF View Post
..."Plug this wire and the red wire from the relay#2 back in place, living the second red wire from the relay#1 out (insulate it)."

1. How do I insulate it?

Then you say:

"Turn the Bake on the upper oven on and check for 120VAC between the terminal on the relay#1 where the red wire was connected and ground."

2. Do I use the multimeter for this? If so, red wire from multimeter goes to relay terminal? and black goes to ground? Not sure where ground is? At this point should I get some help? Not real comfortable doing this with the oven on....

1. Wrap the wire terminal in an insulation tape.

2. Yes, you have to use the multimeter.

Place the control panel in safe position so it sits stable and no electric parts and/or connections are touching each other and/or any body parts.

Switch the multimeter from "Ohm" to "ACV" 250 range what means the full scale is 250VAC. Touch the relay terminal with any one of the probe (does not matter which one) while the other probe is connected to any metal (ground) part of the oven body and read the meter scale.

Post the results.

Gene.
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Old 07-17-2008, 06:15 PM
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Gene,

I was able to get the oven out and inspected. The heating element in the upper oven was cracked off on one lead, so it appears that it shorted out. I know I need to buy a new element part #7. I have already bought one thermo Fuse, it there any other part that I should check or buy.

Thanks.....
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Old 07-17-2008, 06:19 PM
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Quote:
Originally Posted by Gene View Post
...After you open it, check the low voltage transformer (#6 on the break down diagram) and the thermal fuse, plugged into the control board...

steffco1,

Did you check these parts?

Gene.
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