Customer Support 7 days a week

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

New Topic Post Reply
Options
Go to last post Go to first unread
grassroots  
#1 Posted : Sunday, December 20, 2009 5:09:59 AM(UTC)
Quote
grassroots

Rank: Member

Groups: Registered
Joined: 12/20/2009(UTC)
Posts: 1

technician says thermostat ok, so the poor heating (100degrees) low would have to be the control panel. Replaced control panel and key pad would not work. Says we need a new key pad. Replaced. Went to use it for baking last night for the first time (8hours later) and found out it isn't heating any better. Still a (100 degrees) low. This appliance company recommended by Kitchen Aid. What's the problem?
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
denman  
#2 Posted : Monday, December 21, 2009 4:18:49 AM(UTC)
Quote
denman

Rank: Advanced Member

Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638

Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
Here are your parts
Replacement parts for WHIRLPOOL KEHC309JSS4 | AppliancePartsPros.com

Here is the tech sheet
http://www.servicematters.com/d...0Sheet%20-%204453233.pdf

Here is a manual which may be helpful
https://secured.whirlpoo...539256/$FILE/MWCOMBO.PDF

What's the problem?
By the sound of it the service tech is the biggest problem. Any person who replaces parts and then does not check the unit is not much of a technician and it does not sound like a check was done

technician says thermostat ok, so the poor heating (100degrees) low would have to be the control panel.
I am assuming that the oven does preheat and come ready.
Check that all the elements are OK looks like the unit uses Bake, Inner Broil and Outer Broil for preheat but only the Bake and Outer Broil for baking.
Perhaps the Bake or Outer Broil is shot and the unit cannot maintain the temperature. Usually during bake they switch between the elements rather than have them all on at once but I could not confirm this.
I would re-check the thermostat. Here is a good site, check out 7, 8, 20 and 21.
http://www.applianceaid.com/elecrange.html

Replaced control panel and key pad would not work. Says we need a new key pad. Replaced.

I hate to diss a tech without actually being there but this sounds like he/she messed something up when disconnecting the keypad from the control board re: did not unlock it before removal see page 2-3 in the manual or something like this.

This appliance company recommended by Kitchen Aid.

Then get back in touch with Kitchen Aid and raise hell.
THIS FORUM IS DEAD!!!!!!!
Quick Reply Show Quick Reply
Users browsing this topic
Similar Topics
gary (Dryer Repair)
by gaseidletz@gmail.com 3/26/2013 1:57:49 PM(UTC)
gary (Refrigerator & Freezer Repair)
by gaseidletz@gmail.com 8/15/2012 1:49:28 AM(UTC)
gary (Oven Repair (including Ranges and Cooktops))
by gaseidletz@gmail.com 8/3/2012 4:23:23 PM(UTC)
Gary (Washer Repair)
by gary2 12/5/2011 10:42:42 AM(UTC)
Gary Grummer (Oven Repair (including Ranges and Cooktops))
by Gary Grummer 12/4/2011 1:28:49 PM(UTC)
Gary (Washer Repair)
by gary2 11/12/2011 7:21:33 PM(UTC)
Gary Allen (Oven Repair (including Ranges and Cooktops))
by ringo 6/19/2010 8:50:19 AM(UTC)
Gary (Washer Repair)
by GSCHMIDT 6/11/2010 7:38:41 AM(UTC)
Garyp123 (Washer Repair)
by garyp123 5/6/2010 10:19:35 AM(UTC)
Gary (Microwave Repair)
by adcon@satx.rr.com 4/9/2009 10:35:24 AM(UTC)
Gary (Washer Repair)
by gary g 2/2/2009 5:56:57 AM(UTC)
Gary Jaeger (Oven Repair (including Ranges and Cooktops))
by Gary Jaeger 1/9/2009 9:28:01 AM(UTC)
garylee (Microwave Repair)
by garylee 9/8/2008 6:18:27 PM(UTC)
New Topic Post Reply
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.