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Sears installation neglected to install the safety clamp/ring on the appliance electrical cord. This clamp/ring is intended to keep the cord from rubbing against the metal pass-through hole in the appliance after installation. When I formally complained to Sears about this issue, they did nothing so I went to the local Sears store and they gave me a new cord (for free) which I installed myself. Just for the record, the old cord (2 days old) was nicked and cut by the sharp edges of the pass-through hole during improper installation (I presume). I also tried to post a candid review of this product on the Sears website and they refused to post it and never responded as to why. Just an honest caution to keep a watchful eye on these minimum wage Sears installation crews.