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whirlpool stove getting power, but burners not getting hot

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I got power to the stove, but the burners will not get hot. Help! Related Models Whirlpool  RF385PXGW0  ELECTRIC RANGE

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  #1 (permalink)  
Old 11-13-2009, 08:06 AM
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Default whirlpool stove getting power, but burners not getting hot
Model Number: rf385pxgw   Brand: Whirlpool   Age: 1 - 5 years   

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I got power to the stove, but the burners will not get hot. Help!


Related Models
Whirlpool RF385PXGW0 ELECTRIC RANGE
Whirlpool RF385PXGW1 ELECTRIC RANGE
Whirlpool RF385PXGW2 ELECTRIC RANGE
Whirlpool RF385PXGZ0 ELECTRIC RANGE
Whirlpool RF385PXGZ1 ELECTRIC RANGE
Whirlpool RF385PXGZ2 ELECTRIC RANGE
Whirlpool RF385PXPW0 Ranges, Electric
Whirlpool RF385PXPW1 Ranges, Electric
Whirlpool RF385PXVW0 Ranges, Electric
Whirlpool RF385PXWW0 Ranges, Electric
Whirlpool RF385PXWW1 Ranges, Electric
Whirlpool RF385PXWW2 Ranges, Electric
Whirlpool RF385PXYN4 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF385PXYQ4 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF385PXYW0 Ranges, Electric*
Whirlpool RF385PXYW1 Ranges, Electric*
Whirlpool RF385PXYW2 Ranges, Electric*
Whirlpool RF385PXYW3 Ranges, Electric*
Whirlpool RF385PXYW4 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF386PXDB0 30" ELEC.RANGE/SELF CLEAN COOKTOP
Whirlpool RF386PXDB1 30" ELECTRIC RANGE
Whirlpool RF386PXDQ0 30" ELEC.RANGE/SELF CLEAN COOKTOP
Whirlpool RF386PXDQ1 30" ELECTRIC RANGE
Whirlpool RF386PXDZ0 30" ELEC.RANGE/SELF CLEAN COOKTOP
Whirlpool RF386PXDZ1 30" ELECTRIC RANGE
Whirlpool RF386PXEN0 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF386PXEN1 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF386PXEQ0 Free Standing, Electric
Whirlpool RF386PXEQ1 Free Standing, Electric
Whirlpool RF386PXEW0 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF386PXEW1 30" ELECTRIC FREESTANDING RANGE
Whirlpool RF386PXEZ0 Free Standing, Electric
Whirlpool RF386PXEZ1 Free Standing, Electric
Whirlpool RF386PXGB0 ELECTRIC RANGE
Whirlpool RF386PXGB1 ELECTRIC RANGE
Whirlpool RF386PXGB2 ELECTRIC RANGE
Whirlpool RF386PXGB3 ELECTRIC RANGE
Whirlpool RF386PXGB4 ELECTRIC RANGE
Whirlpool RF386PXGN0 ELECTRIC RANGE
Whirlpool RF386PXGN1 ELECTRIC RANGE
Whirlpool RF386PXGN2 ELECTRIC RANGE
Whirlpool RF386PXGN3 ELECTRIC RANGE
Whirlpool RF386PXGN4 ELECTRIC RANGE
Whirlpool RF386PXGQ0 ELECTRIC RANGE
Whirlpool RF386PXGQ1 ELECTRIC RANGE
Whirlpool RF386PXGQ2 ELECTRIC RANGE
Whirlpool RF386PXGQ3 ELECTRIC RANGE
Whirlpool RF386PXGQ4 ELECTRIC RANGE
Whirlpool RF386PXGT2 ELECTRIC RANGE
Whirlpool RF386PXGT3 ELECTRIC RANGE
Whirlpool RF386PXGT4 ELECTRIC RANGE
Whirlpool RF386PXGW0 ELECTRIC RANGE
Whirlpool RF386PXGW1 ELECTRIC RANGE
Whirlpool RF386PXGW2 ELECTRIC RANGE
Whirlpool RF386PXGW3 ELECTRIC RANGE
Whirlpool RF386PXGW4 ELECTRIC RANGE
Whirlpool RF386PXGZ0 ELECTRIC RANGE
Whirlpool RF386PXGZ1 ELECTRIC RANGE
Whirlpool RF386PXGZ2 ELECTRIC RANGE
Whirlpool RF386PXGZ3 ELECTRIC RANGE
Whirlpool RF386PXGZ4 ELECTRIC RANGE
Whirlpool RF387LXGN0 ELECTRIC RANGE
Whirlpool RF387LXGN1 ELECTRIC RANGE
Whirlpool RF387LXGQ0 ELECTRIC RANGE
Whirlpool RF387LXGQ1 ELECTRIC RANGE
Whirlpool RF387LXGW0 ELECTRIC RANGE
Whirlpool RF387LXGW1 ELECTRIC RANGE
Whirlpool RF387LXHQ0 ELECTRIC RANGE
Whirlpool RF387LXHQ1 ELECTRIC RANGE
Whirlpool RF387LXHT1 ELECTRIC RANGE
Whirlpool RF387LXHZ0 ELECTRIC RANGE
Whirlpool RF387PXPW0 ELECTRIC RANGE
Whirlpool RF387PXVW0 ELECTRIC RANGE
Whirlpool RF387PXWW0 ELECTRIC RANGE
Whirlpool RF387PXWW1 ELECTRIC RANGE
Whirlpool RF387PXWW2 ELECTRIC RANGE
Whirlpool RF388LXGQ0 ELECTRIC RANGE
Whirlpool RF388LXGQ1 ELECTRIC RANGE
Whirlpool RF388LXGQ2 ELECTRIC RANGE
Whirlpool RF388LXGQ3 ELECTRIC RANGE
Whirlpool RF388LXGQ4 ELECTRIC RANGE
Whirlpool RF388LXGT3 ELECTRIC RANGE
Whirlpool RF388LXGT4 ELECTRIC RANGE
Whirlpool RF388LXGZ0 ELECTRIC RANGE
Whirlpool RF388LXGZ1 ELECTRIC RANGE
Whirlpool RF388LXGZ2 ELECTRIC RANGE
Whirlpool RF388LXGZ3 ELECTRIC RANGE
Whirlpool RF388LXGZ4 ELECTRIC RANGE
Whirlpool RF388LXKB0 RANGE
Whirlpool RF388LXKP0 RANGE
Whirlpool RF388LXKQ0 RANGE
Whirlpool RF388LXKT0 RANGE
Whirlpool RF389LXKB0 RANGE
Whirlpool RF389LXKQ0 RANGE
Whirlpool RF389LXKT0 RANGE
Whirlpool RF390LXKP0 RANGE
Whirlpool RF390LXKQ0 RANGE
Whirlpool RF390LXKT0 RANGE
Whirlpool RF390PXPW0 ELECTRIC RANGE
Whirlpool RF390PXVN0 ELECTRIC RANGE
Whirlpool RF390PXVW0 ELECTRIC RANGE
Whirlpool RF390PXWN0 ELECTRIC RANGE
Whirlpool RF390PXWN1 ELECTRIC RANGE
Whirlpool RF390PXWN2 ELECTRIC RANGE
Whirlpool RF390PXWW0 ELECTRIC RANGE
Whirlpool RF390PXWW1 ELECTRIC RANGE
Whirlpool RF390PXWW2 ELECTRIC RANGE
Whirlpool RF391PXWW0 Ranges, Electric*
Whirlpool RF391PXWW1 Ranges, Electric*
Whirlpool RF391PXXW0 Ranges, Electric*
Whirlpool RF391PXXW1 Ranges, Electric*
Whirlpool RF391PXXW2 Ranges, Electric*
Whirlpool RF395LXEB0 Free Standing, Electric
Whirlpool RF395LXEQ0 Free Standing, Electric
Whirlpool RF395LXEZ0 Free Standing, Electric
Whirlpool RF395PCXW0 Ranges, Electric*
Whirlpool RF395PCXW1 Ranges, Electric*
Whirlpool RF395PCXW2 Ranges, Electric*
Whirlpool RF395PXPW0 Ranges, Electric*
Whirlpool RF395PXPW1 Ranges, Electric*
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  #2 (permalink)  
Old 11-13-2009, 08:56 AM
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Default

Here is the wiring diagram
http://www.servicematters.com/docs/w...%208053304.pdf

If the stove top and oven elements do not come on then you have either a bad connection or a power problem.

How do you know that it has power?
The control panel and oven light will work (they use half the line 120 volts) but you may not have the correct power for the elements (require the full line 240 volts).
If it was net checked with a meter at the plug flip the beaker off/on slowly a couple times. Sometimes you can loose half the line without actually tripping the breaker.
If this does nothing measure the voltage at the plug.
L1 to L2 should be 240 volts
L1 yto Neutral and L2 to Neutral both should be 120 volts.

If OK
Unplug the unit and check for a burned off wire at the terminal strip in the unit.

If OK
Check the wires in the line cord for continuity all should be 0 ohms.

If OK
Check further in the unit for a burned/open wire
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Old 11-13-2009, 08:37 PM
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Default Figured it out

We figured out that there was a burnt wire and had to rewire the house for 220. Thank you for your help!
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  #4 (permalink)  
Old 11-13-2009, 08:39 PM
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Join Date: Nov 2009
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lor911 is on a distinguished road
Default Figured it out

We figured out that there was a burnt wire and had to rewire the house for 240. Thank you for your help!
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  #5 (permalink)  
Old 11-14-2009, 03:11 AM
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Posts: 17,758
denman is a name known to all
Default

Glad to hear you solved it.

Thank you for letting me know.

denman
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