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Electrolux Range E - 15 Error

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I have an Electrolux slide-in Range/Oven combo. Model # EW30ES65GSE I had the ubiquitous E 15 error, which renders the

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Old 05-22-2017, 11:37 AM
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Thumbs down Electrolux Range E - 15 Error
Model Number: EW30ES65GSE   Brand: Electrolux   Age: 1 - 5 years   

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I have an Electrolux slide-in Range/Oven combo. Model # EW30ES65GSE

I had the ubiquitous E 15 error, which renders the touch controls (and therefore the range and oven) entirely useless. I tried two things to resolve, per Electrolux customer service: 1. turn the circuit breaker to the stove and leave off for 10 minutes, then turn back on. If you are very lucky, this may be a one-time "false error" and you might be OK. 2. if you can get to the "user preference" option, try to reset the stove to factory default. Unlikely this will work, but worth a try.

In my case, neither worked, but if you can time it properly, between "beeps", sometime you may be able to turn a stove burner on, and then the E 15 may errors/beeping, may go away, but unfortunately just for a while, even when the burner is turned off.

If you are out of warranty, Electrolux customer service will advise you that you should have purchased an extended warranty, which is ridiculous considering how much this range costs initially.

Customer Service indicated there is no way to diagnose which part is bad, so they will sell you two different boards that will hopefully address the problem. These parts are a control board and a relay board. The control board is the digital pad that mounts in the front of the range, and the relay board mounts behind the rear cover, in the upper right. Parts numbers are: 316443916 and 316576612, respectively. After replacing BOTH parts, that seemed to fix it. Note - the Electrolux parts have a tremendous mark-up. You might be able to obtain these parts for less $ elsewhere - certainly worth a try.

There are literally hundreds of posting regarding this E 15 error, and it seems more "popular" in the inductive cook top model (mine is non-inductive). If the range is over 1 year old, forget about Electrolux standing behind their products. I firmly believe this is a manufacturing error (cheap boards) and Electrolux refuses to stand behind their products.

In my experience Bosch does a tremendous job in customer support, perhaps top in the industry and Electrolux is at the VERY BOTTOM. As consumers, we all have a choice on what to purchase, and based on this Electrolux experience, I WILL NEVER PURCHASE AN ELECTROLUX PRODUCT AGAIN.


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