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Control Panel on Monogram Oven is Dark

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Hello, I have a GE Monogram oven that was purchased around 1997 that is no longer working. The model number

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Old 02-01-2014, 11:50 AM
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Question Control Panel on Monogram Oven is Dark
Model Number: ZET757WW1WW   Brand: GE   Age: More than 10 years   

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Hello,

I have a GE Monogram oven that was purchased around 1997 that is no longer working. The model number is ZET757WW1WW.

FYI We do not use the oven very often (average 2-3x a month), although the timer is used several times a day as an alarm.

A week ago I noticed the panel was completely dark - no error codes or lights of any kind. When I open the oven doors, the light does come on. So the oven is getting power. Here is what I tried so far and the results:
  1. Went to fuse box and turned the circuit breaker off for two minutes and then back on. Hoping this would reset the oven, but it did not happen.
  2. Tried pressing every key on the keypad - none of them made an audible beep.
  3. I opened up the unit and reset several of the connections, no luck. Some of the connections were very tight and I did not force the issue (concerned I would break something).
  4. Tried pressing two buttons at the same time (7 and 8) and nothing happened. I read somewhere that these two buttons reset the panel (not sure if it is for my model).
  5. Ignoring the fact that the panel is dark and the buttons do not beep - I tried turning both ovens on convection bake - still no response.
Based on what I have read on this website, I found two possible parts:

1. The oven control
- Part AP3426947
- URL: GE WB27T10277 Ovn Control - AppliancePartsPros.com
- Cost: $243.47

2. The panel control assembly.
- Part AP3160621
- URL: GE WB36T10507 Panel Control Assembly, White - AppliancePartsPros.com
- Cost: not available on APP, also could not find anywhere else

I called GE and they said they can send a repairman out for $100 service call. I have no idea what they would charge for parts and labor above that. Based on my symptoms, can anyone say what specific parts I would need?

Is there any way to tell if I need an new oven control or panel control? I would hate to buy the first one, install it, and find out the problem is not resolved.

How easy/difficult a DIY repair is this for a first time repairman?

Thanks in advance for your help. I hope this post wasn't too long or detailed.

Chip


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