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Power Burner Lit up, valve for knob maybe broken, as gas cannot be turned off

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Hello, The power burner for the above stove (front right hand side) will not turn off. I turned the knob,

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Old 06-05-2013, 06:44 PM
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Default Power Burner Lit up, valve for knob maybe broken, as gas cannot be turned off
Model Number: 790.72409013   Brand: Kenmore   Age: 1 - 5 years   

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Hello,

The power burner for the above stove (front right hand side) will not turn off.

I turned the knob, and it felt like it was stuck. I turned it a bit forcefully. After that the knob will turn freely,goes completely around but the gas/flame will not turn off. You cannot control the flame at all, nor make it higher / lower , or turn it off.

We have had to turn the stove off from the cut-off valve . When you turn on the cut off valve , gas is flowing in the burner that cannot be turned off. We have to light this burner , and keep the flame going, until finished with using the stove. After using, we have had to turn off again at the cut off valve.

I'd appreciate any assistance with the above matter.

Thank you!


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