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keypad does not work on Jenn-air range

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I have a Jenn-air range. The keypad does not seem to work except for Bake, Broil, Favorites and the Enter

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  #1 (permalink)  
Old 05-30-2012, 03:27 PM
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Default keypad does not work on Jenn-air range
Model Number: JES9900BAS   Brand: Jenn-Air   Age: 1 - 5 years   

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I have a Jenn-air range. The keypad does not seem to work except for Bake, Broil, Favorites and the Enter key. It also comes up with error codes on power up: ee-214 and m-214.

Is it more likely the Control panel is the issue, or the electronic control board behind that is the issue? The Control Panel seems like not much of anything, yet many forums and posts on the web suggest that is 1 of the common causes of this issue, along with the control board.

I guess I can try each to see which fixes the problem. Any guidance as to which is more likely the cause?

Thanks,

Mike


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  #2 (permalink)  
Old 05-31-2012, 04:10 AM
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Here are your parts
Replacement parts for Jenn-Air JES9900BAS RANGE- S/C S/I DDRAFT ELE | AppliancePartsPros.com

See the attachment for the tech sheet

I cannot find the error codes you give.
Have you tried unplugging or flipping the breaker off for a couple minutes to see if it will reset?


Cannot say what part is to blame as the code does not come up.
The normal way to troubleshoot is to check the keypad outputs. If they check out OK then replace the control board. Still a bit of a crap shoot but your odds are better.

You may want to try the following.
Connector Cleaning / Checking
Unplug the unit
Open it up
Remove the ribbon cable from the keypad to the control board at the control board.
Clean the edge connector.
If it is the type where there is not a connector just the insulation is removed, it can be cleaned with a pencil eraser. Do not use an ink eraser as it is too abrasive.
Check the tracks in the ribbon cable for hairline cracks. A magnifying glass helps here.
Would not hurt to clean the connector on the board. Use electronics contact cleaner or isopropyl alcohol and a tooth brush. Be gentle and do not reconnect till all the solvent evaporates.
Reconnect everything and give it a try.
Attached Images
File Type: pdf JES9900.pdf (1.09 MB, 25 views)
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Old 06-01-2012, 05:23 AM
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I ordered the control panel and replaced it. This resolved the issue. All the keypad buttons now work, no error codes get shown on startup. From what I have read on various forums on the internet, those error codes generally point to the control pad. For me that worked. Took about an hour to replace it. It's good to have 2 people to do it.
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Old 06-04-2012, 04:35 AM
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I am glad to hear that you are up and running.

And thanks for getting back to us. Now when others search for a similar problem they will see what actually worked instead of just suggestions about what could be the cause.
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Old 03-02-2014, 12:56 PM
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Exclamation Keypad Fails Multiple Times

I have a JennAir range. Bought it in 2011. It was expensive. The electronic keypad has now failed twice. Both times, the repairmen said that we can expect it to fail repeatedly because the ribbon cable connecting the wiring to the keypad is of poor quality, and fails under normal use. The repairmen cited heat and / or grease (normal outcomes from everyday use of the range) as failure points for this cheap ribbon cable. I am outraged that JennAir, positioning itself as an upscale brand, has manufactured a product that fails repeatedly.
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