[beechhilllady]

Most of the control/touch pad on my range does not work. I don't have any error messages. On the left side only cancel works. The clock works. on right quick preheat, stop time, meat probe, and convect roast work. the numbers that work are 1,4,5,6,7,8.9.0. I cannot bake anything unless I use convect roast and cook it at 400+ degrees. What part do I need to repair this?

[denman]

Here are your pats
Replacement parts for Jenn-Air JES9860AAB RANGE- S/C S/I DDRAFT ELE | AppliancePartsPros.com

Here is a manual
Download JES98 Series.pdf

See the attachment for the tech sheet

Have you tried removing power from the unit for a couple minutes to see if it will reset.

The normal way to troubleshoot is to check the keypad key outputs with a meter, see the tech sheet.
So list what keys do not work and pay special attention to the tracks/wires that are common to those keys.
If they are OK replace the control board.

You may want to try the following.
Connector Cleaning / Checking
Unplug the unit
Open it up
Remove the ribbon cable from the keypad to the control board at the control board.
Clean the edge connector.
If it is the type where there is not a connector just the insulation is removed, it can be cleaned with a pencil eraser. Do not use an ink eraser as it is too abrasive.
Check the tracks in the ribbon cable for hairline cracks. A magnifying glass helps here.
Would not hurt to clean the connector on the board. Use electronics contact cleaner or isopropyl alcohol and a tooth brush. Be gentle and do not reconnect till all the solvent evaporates.
Reconnect everything and give it a try.

[beechhilllady]

Wanted to thank you for your help. We ordered a new control pad and installed it and that solved our problem. The stove is working great. Thanks for our help.

[denman]

You are welcome, glad to hear you are up and running.

And thanks for getting back to us. Now when others search for a similar problem they will see what actually worked instead of just suggestions about what could be the cause.