[Daltex]

Model# SGCS365RB
SN 81810049NB

Four of the five burners work.

Of the two XLO burners, one sparks but the gas valve doesn't open. The other one I can hear the solenoid open and then it sparks and ignites. Since the spark looks good on the one that doesn't ignite and the gas valve opens before the spark even starts on the one that does ignite, I assume whatever controls the solenoid is the culprit.

I read here similar models needed a new potentiometer. Just wanted to know if this and or the control unit was the issue. Does the AP3872616 kit work on this model/serial combination?

Thanks

[Daltex]

Sorry to bump this but I've not had any response from this or a similar post earlier. I tried the phone and couldn't get through. The parts order page says they carry the parts but don't list them on the website. I'd need to phone or use the chat feature.

I just got off the chat program with Dave and he told me to keep trying here as there are no technicians that work there. Seems strange.

[Gene]

Perform the troubleshooting as described in the attached file.

Here are the break down diagrams and parts list for the Thermador cooktop Model SGCS365RB

Gene.