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Model Number: KEBS247DWH7 Brand: Kitchen Aid Age: Less than 1 year
I have a 24" KitchenAid Superba double wall oven with pushbutton electronic controls. Yesterday I had both ovens cooking and turned them both off. The display went black normally, but the lower oven unit didn't turn off. I woke up at 3:00 a.m. and heard the oven fan going. The lower unit was still on. It was still hot. I pressed the off button several times--nothing happened. I finally had to trip the breaker switch to turn the oven off. This morning after the oven had cooled off, I turned the breaker switch back on. I did not touch the controls to turn either over on or off, but the lower oven started heating up again. What's the problem?
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Regrettably, we had to replace the whole oven, and after only 8 years! This might seem stupid, but I replaced it with a Whirlpool oven (essentially the same oven, but without all the fancy gadgets). I did it because it's a 24" wide cabinet, and I was limited as to the vendors who make that narrow a unit.
I called the Whirlpool Company and complained about the old oven. They agreed to extend the manufacturer's warranty on the replacement unit from one to two years. Then, we bought a 5 year service contact through Sears for $200. The replacement unit cost just under $900, with a 10% rebate from Sears. Of course, there was added cost for installation and the service contract, so I got out for about $1,200 total. But at least I have a new oven. It was going to cost $750 to replace the control module and keypad for the old unit. The new unit is much quieter than the KitchenAid, and it bakes beautifully. Good luck. |
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