[Kenmoreoven]

Is it possible to fix a clock/oven control part for a Kenmore (GE) oven rather than replace it. The part has been switched to a new part and requires us to purchase the keypad/external piece which adds an extra $350 to the repair even though the keypad is not broken.

[Joe / APP Team]

Originally Posted by Kenmoreoven

Is it possible to fix a clock/oven control part for a Kenmore (GE) oven rather than replace it. The part has been switched to a new part and requires us to purchase the keypad/external piece which adds an extra $350 to the repair even though the keypad is not broken.

Unless our parts diagram and parts department inventory is wrong, I am showing that control is available and in stock.

I show that the control panel is no longer available.


Part number: WB27T10265

[Kenmoreoven]

Joe,

Thank you for the information. What we've been told is that we have to order two parts the clock/oven control and because the part looks different we would also need a new control panel keypad. The broken part is apparantly the clock/oven control ($150ish) the keypad is ($350), yet it's not broken. We have to get it to make the broken part be able to be installed. Is there a way to take the broken part and have it fixed versus ordering two new parts? I'm not even sure this is our problem since the tech didn't test anything. When we bake cook at 350-450 the food will burn on top and the oven is hot (almost like broil), but the food is cooking normally from the bottom and middle of the food (ie muffins) and then sometimes it works, but when it doesn't it's dangerous. Is there anything else we can check? Maybe the sensor based on some things I've read online?

[Joe / APP Team]

Originally Posted by Kenmoreoven

Joe,

Thank you for the information. What we've been told is that we have to order two parts the clock/oven control and because the part looks different we would also need a new control panel keypad. The broken part is apparantly the clock/oven control ($150ish) the keypad is ($350), yet it's not broken. We have to get it to make the broken part be able to be installed. Is there a way to take the broken part and have it fixed versus ordering two new parts? I'm not even sure this is our problem since the tech didn't test anything. When we bake cook at 350-450 the food will burn on top and the oven is hot (almost like broil), but the food is cooking normally from the bottom and middle of the food (ie muffins) and then sometimes it works, but when it doesn't it's dangerous. Is there anything else we can check? Maybe the sensor based on some things I've read online?

Maybe I have the wrong model number or miss read it ?

But, yes you could have an oven temperature probe that is out of range and causing an over heat situation at higher temperatures. You may want to try that first, it would be a lot less expensive than a control and may be worth a shot.

[Gene]

Originally Posted by Kenmoreoven

Joe,

Thank you for the information. What we've been told is that we have to order two parts the clock/oven control and because the part looks different we would also need a new control panel keypad. The broken part is apparantly the clock/oven control ($150ish) the keypad is ($350), yet it's not broken. We have to get it to make the broken part be able to be installed. Is there a way to take the broken part and have it fixed versus ordering two new parts? I'm not even sure this is our problem since the tech didn't test anything. When we bake cook at 350-450 the food will burn on top and the oven is hot (almost like broil), but the food is cooking normally from the bottom and middle of the food (ie muffins) and then sometimes it works, but when it doesn't it's dangerous. Is there anything else we can check? Maybe the sensor based on some things I've read online?

Did the Broil heating element get red hot during the Bake?

If it did, then the control board has to be replaced.

If it did not, you may want to measure the temperature inside the oven. Place the oven thermometer in the middle of the oven and set the oven control on 350°F. Wait about 10 minutes after the oven preheated and check the thermometer. Post the results.

Whoever told you that the control panel has to be replaced together with the control board just because it would not match the new control board: 1)does not know what he's doing or 2) lied to you to get more money out of your pocket.

If the difference between the set and real temperatures is within 30° range, very likely the original control board can be calibrated.

Gene.