A Long Day
It was the day before Thanksgiving and our fridge went out. Of course it was filled with the festivity meal fixins. We live in Dallas, and first had to pick up my brother in law at the airpoirt, an hour drive each way, in traffic. My oldest daughter went into labor sometime that day.
The repair man came out, and this was his third or forth visit on the same appliance. Since we had the lemon purchase agreement, we were able to return it, to Best Buy, which by the way isn't true (it's not the Best Buy).
Of course getting to the store and finding a replacement, that was in stock (at the store) the day before a holiday is not possible. We were told we could have a replacement in about 10 days. We decided to pick a more expensive model provided it was available in the store or we could purchase floor model. We explained to them our time issue. meanwhile my daughter was calling, wanted her mother at the hospital of course.
Now it is closing in on about 6PM , before we could even trade in our broken fridge we had to go back home, unload all the food, get the old to the store and through customer service. Then the manager decided not to sell the floor model. He was not brought in on the probelm at the very beginging as we were told. We were not even allowed to use a dolly to bring the old fridge back to the store. I will assume every one has had similar Best Buy experience and will not bore you with the entire details of dealing with them. We fianlly got home around 10PM with a new fridge, the baby was born around 7PM. My wife and daughter will never forget, and we never shop at best buy any longer.
It was a girl.
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11-30-2007, 11:57 AM
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