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Turntable and light malfunction.Unit does heat

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Heard noise last night like filiment frying in a bulb. The turntable and light wouldnt come on but it still

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  #1 (permalink)  
Old 01-06-2010, 07:30 AM
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Default Turntable and light malfunction.Unit does heat
Model Number: JVM1650WH01   Brand: GE   Age: 1 - 5 years   

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Heard noise last night like filiment frying in a bulb. The turntable and light wouldnt come on but it still heated water on test. Used it for 4 or 5 ramdom things. Use it again and light came back on and turntable functioned. Used it to heat water(2 minutes) afterwards the display lights went out. Resetting the breaker had no effect. After 10 minutes the display lights returned. Randomly the light will come on and the turntable will operate(always both work or do not) Something that controls both is malfunctioning but what? 01/07/10 It worked twice today then would heat without the light or turntable operating.
Please help.
Thanks


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Last edited by kenmoore200000 : 01-07-2010 at 12:09 PM. Reason: adding more symptoms
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  #2 (permalink)  
Old 01-07-2010, 09:48 PM
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We see (and repair) this a lot. The problem is on the control panel, which we regularly repair nationwide by mail for $39.95 postpaid in about a week or so.

This light failure often occurs when a bulb goes out and the filament shorts, or when the bulbs are removed or installed without first unplugging the oven from the power line. Either can cause such a failure on the controller.

This can often also affect the exhaust fan, cooling fan, turntable, and/or inside light operation, too.

Details of our service are at our Web site, along with a video showing how to remove a typical over the range control panel assembly in under 5 minutes.

Feel free to contact me directly with your brand, full model number and symptoms.
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Old 01-26-2010, 06:58 PM
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I have sent my control panel to you. It has been nearly 2 weeks since I have sent it. I have not heard nor read a word. You have processed my check. May I have my control panel back please. Kenneth Moore 1312 Plymouth Court, Raleigh, nc 27610
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Old 01-27-2010, 11:32 AM
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It's here and it's in line for repair. I've replied via e-mail.

Sorry I've got a bit of a workload to wade through right now.
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