[BarrySG]

I am trying to rebuild the microwave portion of this Built-in microwave/convection oven unit, model # KEMC308KSS04; it was severely damamged by the previous homeowner as a result of "forclosure" (they were trying to remove the combo unit for sale before the bank got it). What was left was a "sort of" working microwave oven without it's stainless steel face. The plastic door frame is fractured and there are some other parts that are missing. I've figured out what major parts of the microwave that I need but, from the AppliancePartsPros website, it is very unclear what screws are needed to attche and connect together these major components.
I need part numbers and quantities for the screws for the following -
item # 2, Frame-door, #AP3851076
item # 7, Door glass, Assy.(black stainless steel), # AP3126293
and to connect the frame-door (item # 2) to the inner door (item # 11)
The microwave itself is still functional, even with the inner door taped to the inner frame but this is probably unsafe. I realize that I will need to purchase about $400.00 worht of parts but I'd like to order the correct parts on the first (and hopefully) last order. Thanks for any and all help.
Regards,

[Gene]

Unfortunately the diagrams, provided by the manufacturer, are very unclear. Hopefully the Service manual will help you at least to determine the number of screws needed and the assembly procedure.

Gene.

[BarrySG]

Originally Posted by Gene

Unfortunately the diagrams, provided by the manufacturer, are very unclear. Hopefully the Service manual will help you at least to determine the number of screws needed and the assembly procedure.

Gene.

I have received most of the parts needed to restore this microwave face on the built-in microwave convection combo. I decided to do a test build on what I have received and found that one of the parts that I ordered apparently is not a correct part. On your exploded diagram of the microwave door, there is a part called "Bracket, handle," item # 9, your part number is AP3131997 (Whirlpool part # 4452331). This parts screw and through holes do not line up with the Stainless Steel handles screw holes (AP3851088, Whirlpool # 9760544). I called Whirlpool support and explained this issue to them and they said to measure the "Bracket, Handle" and it is supposed to be 26.6 inches long. It also appears to be 26.6 inches long on the blown up picture of the part in the one inche matrix diagram of it. The one that I received from APP was 23 1/8 inches long and that's why it does not line up all the holes correctly. All the part numbers on the boxes shipped were correct. Since I have not received the "Door glass, assembly (black Stainless)," APP # AP3126293, Whirlpool # 4452259, because it's on your back-order (scheduled to come in Nov.15, '09), I have some time for this to be researched and corrected by your stock people, but I need this to be corrected. I have over $400.00 invested in this repair and I will be unable to do any of it without this bracket being the correct size. My APP order number is 846790 and the model # is KEMC308KSS04. I have gone on your live support chat and have called twice only to be told that this will have to be investegated by a higher level support person. I need this resolved very soon. Please reply by email bsbs.good@gmail.com or by phone, 719-393-2118 (cell). Thank you.

[Adam / APP Team]

Dear BarrySG,

I checked on your order through us and according to our records we have ran the issue through Whirlpool as well coming to the conclusion that Whirlpool has sent us a mispacked part. A replacement is currently on order as of yesterday through Whirlpool with no ETA at this time. This means that anyone without the 4452331 in their stock will have to order it and wait for it to become available from the manufacture as well. I wish there was more that can be done. Once we receive it you will have it shipped to you.

Our apologies for the inconvenience. We do value your business.

[BarrySG]

Sounds good.
So I guess that APP will resend the correct part when it comes in from Whirlpool. Will I receive an RMA and UPS shipping label to return the incorrect part? How soon can I expect the correct part (Handle, bracket)? I would appreciate that this be handled as somewhat urgent. I am expecting the remaining part from my order some time mid-November, '09, at which time I would like to complete the restoration of this appliance. thank you. Regards,
Barry Goodman

[Adam / APP Team]

Dear BarrSG,

The replacement will be sent to you as soon as it becomes available through Whirlpool. Currently Whirlpool has no estimated time of arrival at this time.

If you dont receive it in two weeks please call our toll free number 1-877-477-7278 and one of our representatives will be glad to help you.

If you have any further questions please feel free to also call us.