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Turn table won't turn

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Hi there, my turn table won't turn at all. We looked at the piece underneath the plate and it is

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  #1 (permalink)  
Old 02-13-2013, 02:06 PM
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Default Turn table won't turn
Model Number: JVM1430WDC01   Brand: GE   Age: 5 - 10 years   

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Hi there, my turn table won't turn at all. We looked at the piece underneath the plate and it is not cracked but I can pull it up as it's loose, not sure if this is normal. How can we get it to turn? Thanks.


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  #2 (permalink)  
Old 02-13-2013, 02:49 PM
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Hi.

If you checked the coupler and it's OK then open the bottom cover and locate the turn table motor Part number: WB26X10038

Part number: WB26X10038


Take the two wires off it and use the voltmeter to check for 21VAC across the wires with the MW turned on.
If the correct power is present - replace the motor, if not - replace the control board Part number: WB27X10655

Part number: WB27X10655


Here are the breakdown diagrams and Microwave parts for GE JVM1430WD001 - AppliancePartsPros.com

Post the results.

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