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The display panel in my GE Advantium microwave SCA1001KSS 02 went out. Everything still works but you can't see what

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Old 12-05-2010, 05:23 AM
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Default ge advantium microwave
Model Number: sca1001kss 02   Brand: GE   Age: 1 - 5 years   

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The display panel in my GE Advantium microwave SCA1001KSS 02 went out. Everything still works but you can't see what you are you are entering, time, etc. Believe it will be either the KEY PCB Board WB27X10775 or the Smart Board WB27X10777. Don't won"t to order the wrong part since one is around $140 and the other is around $200. Any suggestions or way to check which one is bad.
thanks
gpallen


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  #2 (permalink)  
Old 12-06-2010, 12:52 AM
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The display is located on the KEY PCB Board Part number: WB27X10775

Part number: WB27X10775
but it is run by the circuitry on the smart board.

So unless the display's been physically broken, it will require troubleshooting to determine where the problem lies. It may be as simple as a bad connection.

We have the full service manual for this oven and have uploaded it to our site here for your convenience.

Also at our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
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Old 12-06-2010, 05:27 AM
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Default follow up question for GE Advantium SCA1001KSS 02 microwave

Quote:
Originally Posted by MicrowaveDisplaycom View Post
The display is located on the KEY PCB Board WB27X10775 but it is run by the circuitry on the smart board.

So unless the display's been physically broken, it will require troubleshooting to determine where the problem lies. It may be as simple as a bad connection.

We have the full service manual for this oven and have uploaded it to our site here for your convenience.

Also at our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
The service manual is great. Still have one question. It shows to test the board by connecting the various terminals on CN3 and CN4 and the press the appropriate key on the keypad. I haven't pulled the unit out yet to do any testing, but everything appears to work except the dispaly. Hopefully it will be a loose connection. The fan works, the light works, we are using the quick start button so we can still use the microwave, can spin the big round timer know to add or delete time to the 30 seconds it starts with, etc. The bottom portion of the display panel has a little pitcture of a microwave, (then these words beside it) FAN, REM, NITE, MUTE, TIMER. When I start the microwave, the picture of the microwave lights up indicating the unit is running, when I turn the fan on, FAN lights, push the set reminder button, REM lights up, push the timer button, TIMER lights up, etc. The upper part of the display which displays the clock, the time set and left to run, various setting to choose from, etc. is the part that is not working. I make have over looked it, but I didn't see anything that shows how to test for that function of the display. Also, do you carry the main board Part number: WB27X10775

Part number: WB27X10775
? Thanks for your info. It has benn excellent help. gpallen
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Old 12-06-2010, 06:22 AM
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Now that you mention all that, it sounds like the option to display the time clock has gotten changed. From the owner's manual*:

OPTIONS
Press this button to set the Clock and access
the Beeper Volume, Clock Display ON/OFF,
Display Scroll Speed, Delayed Start and Night
Light features.


* We have two owner's manuals at our site here and here.

So you may not have a real problem at all.

I do not stock this board.
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Old 12-06-2010, 10:08 AM
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Quote:
Originally Posted by MicrowaveDisplaycom View Post
Now that you mention all that, it sounds like the option to display the time clock has gotten changed. From the owner's manual*:

OPTIONS
Press this button to set the Clock and access
the Beeper Volume, Clock Display ON/OFF,
Display Scroll Speed, Delayed Start and Night
Light features.

* We have two owner's manuals at our site here and here.

So you may not have a real problem at all.

I do not stock this board.
William,

I had already tried this several times and tried again with no luck. We were using the microwave and when the food was ready we took it out. A few minutes later I was in the kitchen and looked up to see what the time was and noticed it was blank. I just tried all the buttons again and was able to get it to beep, mute, timer light to come on etc, but still no main display. Is there a way to tell for sure which board for just the display. Everything seems to work except the top portion of the display. The way I read the service manual you sent me is that the tests will show if any of the funtion buttons are not working but doesn't actually show how to test for the upper display unless I have missed something. Any other suggestions or just toss a coin to see which board I replace.
Thanks again for all your help. gpallen
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Old 12-06-2010, 11:26 AM
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I would unplug the connections between the smart board and the key panel board and look for any green, gray or black mineral deposits which would be evidence of moisture.

Also look for ring cracks on the connections where the connectors are soldered to the boards.



Then plug them all back in, plug the oven in, and try it again.

Other than that, it would require tests with a meter or scope or do the "plug and pray" swapping of boards, as so often happens when a "technician" works on a unit.
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Old 12-06-2010, 12:00 PM
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Quote:
Originally Posted by MicrowaveDisplaycom View Post
I would unplug the connections between the smart board and the key panel board and look for any green, gray or black mineral deposits which would be evidence of moisture.

Also look for ring cracks on the connections where the connectors are soldered to the boards.



Then plug them all back in, plug the oven in, and try it again.

Other than that, it would require tests with a meter or scope or do the "plug and pray" swapping of boards, as so often happens when a "technician" works on a unit.
Thanks William. I will give this a try and let you know what happens.
gpallen
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