[toneal]

Our dryer will continue running if we move it to a low heat setting which then takes a long time to dry anything, especially towels and jeans. If we attempt to move it to a higher temperature it turns itself off and displays E1. I have no idea what this error means or how to fix it. Help!

[Gene]

The "E1" error code means the thermistor (#42 on the bulkhead parts break down diagram) is open and has to be replaced.

- The part number for the thermistor is Part number: AP3919451

Here are the break down diagrams for the Whirlpool dryer Model GEW9868KQ0

Gene.

[thejersey3]

To all who are having this problem, you may not want to be so quick in buying a replacement thermistor. I had the exact same problem, and lived with it over a year. Finally the dryer was shutting off so often I opened it up to check it out (thanks gene for providing the diagram). I was most surprised at the lint accumulation, and spent a fair amount of time removing it (I don't think this had anything to do with the problem, and did it more for operating safety). I also checked resistance of the thermistor with the leads removed and it showed infinity ohms (open), which is consistent with the problem. Convinced I needed a new thermistor I buttoned the unit back up, planning to run on low heat until the part came in. I test ran the dryer and to my surprise it ran for over 30 minutes on the highest heat!

Curious to what happened, I reopened the unit and checked resistance on the thermistor again. This time it read on the order of 3K ohms, and the resistance increased as the unit cooled (this is good).

So what happened here? I speculate there was oxidation on the thermistor terminals, which was removed on reinserting the leads. It must have been significant enough that even the meter leads did not pierce when I first checked.

So you may want to try cleaning the therminstor terminals, and checking the resistance with an ohmmeter, before replacing. Of course it could also be an intermiitently good part; we'll see how long it stays good.

[Gene]

Thank you for sharing your diagnosis and repair with us and good luck with your dryer.

Gene.

[Thomas Smythe]

i requested the ap3919451 as stated in this forum. the person on the other end said that it was in a kit so that is what i ordered. the kit turned out to have two thermostats for the heating element. i took the back off the dryer and found that a wire had come off of the ap3919451 thermistor. i had the original shipment sent 2nd day air but due to errors on both shipping and parts pickup, it took 9 days to receive the parts. lesson is remove the appliance back and check the unit first. murphy and the kiss principle got me again.............

[Adam / APP Team]

Dear Thomas Smythe,

On behalf of Appliance Parts Pros I want to apologize if we had given you the wrong part number to order. My research shows the part number Part number: AP3919451

thermistor is not included in the kit Part number: AP3094244

. As far as the time it took to get your order it looks like the order had not left the warehouse on time for some reason. I can assure you this was a isolated incident and has been dealt with. Even though you found the problem to be a terminal we are still going to stand behind our policy that states that we will issue a full credit if in result of our error. I see that we have already giving your shipping back as promised. I have just issued credit to your part as well.

Again our apologies for the inconvenience. We do value your business and hope you will look to us in the future for all your appliance parts needs.

[Thomas Smythe]

to all of the good folks at Appliance Parts Pros. i intentionally did not mention who i purchased the parts from because your people had already done their best to correct the unfortunate issue of the parts not being shipped on time.
i have dealt with companies that fought to their death insisting that it was my, not their problem.
your response has proven to me that your company is a refreshing breeze. i have already given one of my best friends you web address so he could order parts for his washer from you.
the original reason for my message was to get others to LOOK FIRST before ordering parts.

[kctay]

This is the same problem we have with our Senseon that is 10 years old. Is this part number the same for all Whirlpool Gold Senseon's? If not, can you tell me where to find the model number on the dryer so I can order the part from you?

Thanks

[Adam / APP Team]

Originally Posted by kctay

This is the same problem we have with our Senseon that is 10 years old. Is this part number the same for all Whirlpool Gold Senseon's? If not, can you tell me where to find the model number on the dryer so I can order the part from you?

Thanks

They may be different. Click here to help you locate your model number

[kctay]

Thanks for the help!