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Hey all, I'm currently in a dispute with GE over a misaligned dryer drum that recently caused noticeable damage to

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Old 12-09-2016, 02:55 PM
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Unhappy Misaligned dryer - No help from manufacturer
Model Number: ghdp490efww   Brand: GE   Age: 1 - 5 years   

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Hey all,

I'm currently in a dispute with GE over a misaligned dryer drum that recently caused noticeable damage to my dryer. When I first purchased the machine, it would shut off randomly after just a few minutes. While the service man was out looking into the matter, I mentioned that the dryer also made a rasping sound like something was rubbing at one point in each revolution. He said it wasn't a big deal, maybe the side panel was a little off and causing some rubbing. He made some minor adjustments and the dryer got quieter.

Fast forward a year and a half, my dryer made a horrible noise the other day. When I opened it up, the felt seal was torn in two and cut clean through in several places. In addition, the drum bearing had been cut through on one side, while the front lip of the side panel on the other side had been cut through as well (there are score marks on the front cabinet panel as well). I am arguing that this is a problem that dates back to the original purchase -it was either defective or damaged prior to install, while GE says that since this occurred after the warranty period, that I should pay to replace.

Can anyone let me know if this is the type of thing that just pops up after a year, or if I am right that this must have been brewing inside the dryer for a long time to do that kind of damage? I'd appreciate it. Thanks!


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