Abnormally large flame in LG gas dryer
Model Number: DLG1002W Brand:
1 - 5 years
Just moved. Gas dryer was carefully brought in (I moved it myself with family members.) Had the gas dryer hooked up yesterday. Upon turning it on, the installer sensed something was wrong. He double checked all his plumbing work for leaks as I watched. Also, we verified the exhaust was working properly. I can feel hot air outside and there is plenty of air coming out. However, when opening the door after operation, there was enough of a burning smell to set off the nearby smoke detector (less than 3 feet away.) He held the "door" button so he could operate the dryer with the door open and showed me that as the air is pulled across the dryer, through the lint trap in the front, and out the exhaust, you can see tip of a flames from the holes in the back. He has never witnessed this before in all his career. He thinks the regulator might be malfunctioning, or it's possible that's just how this dryer (DLG1002W) works without clothes. It is out of warranty, so LG won't help without charging an arm and a leg. Their support also won't (or can't) tell me if that's just how this works. It's possible it was never paid attention to before. Thanks for any diagnostic pointers you can provide.
This dryer is natural gas and has not been converted to LP.