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Whirlpool Duet Dryer sounds horrible, it clicks rhythmically about once every second, the drum makes a terrible grinding noise when

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  #1 (permalink)  
Old 08-21-2013, 03:20 PM
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Default Dryer Sounds Terrible Brand New
Model Number: WED88HEAC0   Brand: Whirlpool   Age: Less than 1 year   

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Whirlpool Duet Dryer sounds horrible, it clicks rhythmically about once every second, the drum makes a terrible grinding noise when it rotates, and it makes a very loud squeaking noise when it is rotating. This machine is brand new and sears service is seriously no help. I really would rather not call a whirlpool tech out but I will if I have to. Thanks!


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  #2 (permalink)  
Old 08-21-2013, 08:41 PM
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Call whirlpool directly and tell them your experience with the sears tech and see if they can send another authorized servicer in your area to check it out. The Duet series both washers and dryers suck especially if you bought them from Costco.
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  #3 (permalink)  
Old 08-22-2013, 09:02 AM
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Join Date: Mar 2009
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Default Sears Cares

Quote:
Originally Posted by yankeeh8ter12 View Post
Whirlpool Duet Dryer sounds horrible, it clicks rhythmically about once every second, the drum makes a terrible grinding noise when it rotates, and it makes a very loud squeaking noise when it is rotating. This machine is brand new and sears service is seriously no help. I really would rather not call a whirlpool tech out but I will if I have to. Thanks!
Yankeeh8ter12,
We truly apologize for the disappointing experience you have encountered with your dryer. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. We can truly understand how important it is to have your dryer working properly. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (yankeeh8ter12) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator

Sears Social Media Support
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